Natalie Thompson
Columbia,SC
Summary
Eloquent with 5 years of experience working with customers of diverse backgrounds to determine personalized product solutions. Tenacious salesperson with reputation for increasing customer base through strategic and focused marketing strategies. Professional phone presence exceeding expectations in building favorable customer relationships.
Overview
5
5
years of professional experience
Work History
Outbound Sales Representative
InfoCision
Columbia, SC
11.2020 - 03.2022
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made cold calls per day resulting in client base growth.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Sales Coordinator
Home Goods
Columbia, SC
11.2019 - 10.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
Call Center Representative
Teleperformance
Columbia, SC
06.2017 - 11.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
No Degree - Business Management
Benedict College
Columbia, SCHigh School Diploma -
Columbia High School
Columbia, SC05.2017
Skills
- Time Management
- Customer Targeting
- Donation Solicitation
- Persuasive Strategies
- Script Reading
- Customer Service
- Relationship Building
- Active Listening
- Attention to Detail
- Product Descriptions
- Sales Pitches
Languages
English
Native or Bilingual
Timeline
Outbound Sales Representative
InfoCision
11.2020 - 03.2022
Sales Coordinator
Home Goods
11.2019 - 10.2020
Call Center Representative
Teleperformance
06.2017 - 11.2019
No Degree - Business Management
Benedict College
High School Diploma -
Columbia High School