Teasia Johnson
Orlando,FL
Summary
Newly licensed CNA making a purposeful career transition from sales and customer service into healthcare. Bringing a strong background in communication, relationship building, problem-solving, and working effectively in fast-paced environments, along with newly developed clinical and patient-care skills. Eager to combine previous professional experience with healthcare training to provide compassionate, respectful, and dependable care while continuing to learn and grow within the healthcare field.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Outbound Sales Representative
Hilton grand vacations
Orlando, FL
08.2025 - Current
- Engaged potential clients through targeted cold calling, generating interest in vacation ownership and expanding the client base.
- Promoted vacation ownership opportunities and benefits, increasing customer awareness and driving interest in offerings.
- Managed client inquiries, providing detailed information on product offerings to facilitate informed decision-making.
Financial professional
New York life
Orlando, FL
08.2023 - 05.2024
- Triggered full-time contract by securing 10 clients for the book of business, assisting families with insurance needs.
- Developed personal brand as independent agent at New York Life, utilizing marketing, networking, and social media to build a book of business and close clients.
- Achieved 2 awards before my time ended; earned a Career Success Award for closing 18 continuing clients within my first 3 months. Recognized as Top Financial Professional under my partner's team.
Inbound Sales Representative
Hilton Grand Vacations
Orlando, FL
08.2021 - 11.2022
- Managed inbound calls, addressing customer inquiries and concerns to improve overall satisfaction.
- Facilitated discussions with customers Discussed vacation preferences with customers to tailor offerings. to identify their vacation preferences. to understand their vacation preferences and needs.
- Provided comprehensive information on Hilton Grand Vacations' offerings and promotions to support informed customer decision-making.
Sales Representative
Travel points international
Orlando, Florida
02.2021 - 05.2021
- Guided clients in planning and booking travel itineraries, ensuring a seamless travel experience.
- Informed customers about travel packages and services, enhancing their understanding of options.
- Coordinated meetings with timeshare owners to discuss upgrade option and pitched them an upgrade with their current program
Customer Service Representative
Inktel Contact Center Solutions
Orlando, FL
08.2020 - 05.2021
- Resolved customer complaints by applying effective problem-solving techniques to enhance satisfaction.
- Managed customer inquiries across phone, chat, and email, ensuring timely responses to improve customer experience.
- Documented customer interactions in CRM system to maintain accurate records and support future service improvements.
Education
Dr Phillips High School
Orlando, FloridaSkills
- Team collaboration
- Problem solving
- Time management
- Efficiency
- Adaptability
- Client management
- Client development
- Scheduling
- Continuous improvement
Certification
- Certified nursing assistant
- Basic life support
Timeline
Outbound Sales Representative
Hilton grand vacations
08.2025 - Current
Financial professional
New York life
08.2023 - 05.2024
Inbound Sales Representative
Hilton Grand Vacations
08.2021 - 11.2022
Sales Representative
Travel points international
02.2021 - 05.2021
Customer Service Representative
Inktel Contact Center Solutions
08.2020 - 05.2021
Dr Phillips High School