Mackenzie Olson
Algonquin,IL
Summary
Results-driven professional skilled in building relationships and delivering outstanding customer service. Expertise in communication, organization, and problem-solving, with a focus on managing confidential information and optimizing daily operations. Strong proficiency in CRM software and Microsoft Word, complemented by effective time management and multitasking skills. Committed to enhancing customer engagement and driving business success through operational efficiency.
Overview
4
4
years of professional experience
Work History
Outbound Sales Representative
Elite Call
02.2026 - Current
- Executed high-volume outbound calling campaigns to engage current customers and introduce new company services, enhancing customer awareness.
- Quickly pivot communication styles based on prospect cues to maintain engagement and build rapport.
- Worked toward daily KPIs for call volume, lead qualification, and brand representation to support sales objectives.
- Scheduled appointments using Service Titan with interested customers, optimizing time management and customer outreach.
Customer Relations Representative
State Farm
07.2025 - 02.2026
- Gathered and verified customer information for insurance inquiries, ensuring accuracy to facilitate timely quotes and policy updates by licensed agents.
- Scheduled appointments and managed follow-ups between clients and agents to ensure smooth communication and enhance service delivery.
- Handle billing questions, payment processing, and basic account support within company guidelines.
- Maintained detailed records of customer interactions in State Farm CRM system to support continuity and compliance.
Sales Associate
Duluth Trading Company
06.2022 - 08.2025
- Assisted customers with product choices, increasing satisfaction and driving sales through tailored advice.
- Resolved inquiries efficiently, improving customer retention and strengthening store reputation.
- Resolve inquiries efficiently, enhancing customer retention, and store reputation.
- Engaged in team efforts to foster a supportive and effective work environment.
- Engage in team efforts for a supportive and effective work environment.
E-Commerce Team (Internship)
Seminole Sports
05.2024 - 08.2024
- Managed on-site sales and pre-orders for merchandise, ensuring timely delivery and effectively resolving customer issues, including incorrect orders and sizing discrepancies.
- Supported social media marketing by generating ideas to enhance follower engagement and assisting with content creation for tournament promotions.
- Coordinated with umpire companies for accurate umpire placement, addressing last-minute scheduling issues and confirming availability.
- Managed and coordinated youth baseball and softball tournaments, including overseeing event logistics, resolving conflicts, and handling on-site operations.
- Assisted in adjusting game schedules due to weather delays, collaborating with internal teams to reorganize, and communicate schedule changes effectively.
Education
Bachelor of Science - Marketing
Aurora University
Aurora05-2025
Skills
- Outbound sales
- Objection handling
- Inbound and outbound calling
- Salesforce
- Service Titans
- Lead qualification
- Customer service
- Organizational management
- Team collaboration
- Organizational skills
Timeline
Outbound Sales Representative
Elite Call
02.2026 - Current
Customer Relations Representative
State Farm
07.2025 - 02.2026
E-Commerce Team (Internship)
Seminole Sports
05.2024 - 08.2024
Sales Associate
Duluth Trading Company
06.2022 - 08.2025
Bachelor of Science - Marketing
Aurora University