Editha Mitchell-Webb
Antioch,CA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
19
19
years of professional experience
Work History
Wheelchair Agent
ABM
San Francisco
08.2023 - Current
- Provide friendly and exceptional customer service to passengers.
- Ensure the well-being and safety of passengers in wheelchairs during transportation within the airport premises
- Assist passengers in navigating the airport and provide information about airport facilities, services, and amenities
- Coordinate with airline representatives to ensure smooth and efficient wheelchair assistance for passengers.
In-Home Care Support Services
IHSS Public Authority
Antioch
11.2022 - Current
- Conduct regular assessments of clients' needs and update care plans accordingly
- Ensure the safety and well-being of clients by adhering to all necessary health and safety protocols, including proper hygiene practices, infection control measures, and medication management
- Assist in training new caregivers and provide ongoing support and mentoring to ensure quality care for clients
Delivery Driver
Uber
Antioch
06.2022 - 08.2023
- Maintain professional and courteous interactions with customers to provide excellent customer service and ensure customer satisfaction.
Certified Instructor
American Red Cross
Oakland
07.2005 - 02.2023
- Develop and implement innovative teaching methods and materials to enhance the effectiveness of CPR and first aid courses
- Collaborate with the American Red Cross team in developing and implementing new CPR and first aid training programs to meet the evolving needs of the community
Housekeeping
John Muir Health
Concord
05.2021 - 01.2022
- Maintain a log of cleaning activities, including areas cleaned, products used, and time spent, to ensure accountability and track effectiveness of cleaning procedures
- Performed housekeeping duties such as laundry, dusting, mopping floors.
Shift Supervisor
Securitas Private Security
Oakland
06.2013 - 11.2019
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Monitored staff performance to ensure quality standards were met.
- Addressed any issues that arose during the shift in a proactive manner.
- Investigated accidents or incidents occurring during shift hours.
Education
BSBM Business Management -
University of Phoenix
Phoenix, AZ01.2001
M.S. Occupational Safety and Health/Environmental Management -
Columbia Southern University
Skills
- Communication
- Critical Thinking
- Customer service excellence
- Complaint resolution
- Telephone Etiquette
- Work Prioritization
- Skilled multi-tasker
- Customer-focused
Timeline
Wheelchair Agent
ABM
08.2023 - Current
In-Home Care Support Services
IHSS Public Authority
11.2022 - Current
Delivery Driver
Uber
06.2022 - 08.2023
Housekeeping
John Muir Health
05.2021 - 01.2022
Shift Supervisor
Securitas Private Security
06.2013 - 11.2019
Certified Instructor
American Red Cross
07.2005 - 02.2023
BSBM Business Management -
University of Phoenix
M.S. Occupational Safety and Health/Environmental Management -
Columbia Southern University
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