Edith Hilda Mondragon
GDX Inc.
Chicago,IL
1
Language
12
years of professional experience
Dynamic customer service professional with a proven track record at GDX Inc., excelling in client relations and service recovery. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Expertise in streamlining operations and implementing efficient processes to achieve superior service outcomes.
Work History
Customer Service
12 Years 4 Months- Provided exceptional customer service by addressing client inquiries promptly.
- Gained and maintained department product knowledge to facilitate customer service.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Greeted customers and provided outstanding customer service.
- Developed and implemented strategies to deliver quality customer service.
- Received superior customer service satisfaction scores for Number consecutive quarters.
- Managed high call volume while maintaining exemplary customer service standards.
- Developed strong relationships with clients through exceptional customer service skills.
- Streamlined customer service operations by implementing efficient processes and procedures.
- Documented customer service policies, scripts and procedures in Language.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Increased client loyalty through exceptional customer service and personalized consultations.
Dispatcher
2 Years 11 Months- Coordinated logistics and dispatch operations to ensure timely deliveries across multiple routes.
- Monitored vehicle locations and adjusted schedules in real-time for optimal efficiency.
- Communicated with drivers to provide support and resolve issues during transit.
- Implemented tracking systems to enhance visibility and accountability of fleet operations.
- Developed training materials for new dispatch personnel, fostering a knowledgeable team environment.
- Established standard operating procedures that improved response times and service quality across the organization.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Education
GED
Skills
Delivers exceptional customer service
Healthcare customer service
Customer Service Recovery
Customer service and care
Strong customer service
Excellent customer service skills
Customer service and support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
GDX Inc.
02.2014 - 06.2026Read More
Dispatcher
Gdx Inc
02.2014 - 01.2017Read More
Farragut
GED
Read More