Edith S. Navarro
Miami
Summary
Dynamic Senior Human Resources Coordinator with extensive experience at FIFA World Cup 2026, excelling in onboarding and compliance. Proficient in E-Verify and data management, I leverage strong analytical skills and attention to detail to enhance workforce engagement and streamline HR operations, ensuring event readiness and operational success.
Overview
10
10
years of professional experience
Work History
Senior Human Resources Coordinator
FIFA World Cup 2026
Miami
09.2024 - Current
- Support employee onboarding and new hire orientation for all corporate staff.
- Supported end-to-end HR operations for a large-scale, international sporting event, including workforce planning, onboarding, and employee lifecycle management.
- Prepare new hire guides and procedures ensuring compliance.
- Partner with Recruitment to review and approve final offer letters before providing to candidates.
- Coordinated recruitment, hiring, and onboarding of high-volume staff, contractors, and volunteers across multiple functions and timelines.
- Served as a primary HR point of contact, providing guidance on policies, procedures, and employee relations matters.
- Process background check requests and review final reports.
- Review I-9 documents; process Form I-9s and E-Verify cases.
- Process all new hire data entry across various HR platforms.
- Partnered with leadership, operations, and external stakeholders to align staffing needs with event readiness milestones.
- Assisted with training coordination, orientation sessions, and workforce engagement initiatives for diverse, multicultural teams.
- Responsible for data management across various HR platforms or company org charts.
- Support maintenance of compliance record-keeping.
- Maintain accurate and confidential employee records and documentation.
- Assist with internal HR audits.
- Prepare and analyze HR reports.
- Supported high volume tournament time onboarding for Club World Cup 2025.
- Provided for onsite HR support and inventory tracking support at the Uniforms Distribution Center during Club World Cup in Charlotte, NC.
- Supported offboarding processing for Club World Cup tournament time hires.
HR Administrative Assistant
Mercedes Benz of Miami
Miami Gardens
11.2020 - 09.2024
- Process New hires employment verification.
- Maintained an organized and efficient office environment, including managing supplies, equipment, and facility upkeep.
- Assisted in various administrative tasks, including data entry, filing, and document preparation.
- Supported the management team in organizing meetings, coordinating schedules, and managing office supplies.
- Provided exceptional customer service, resolving inquiries and issues promptly to ensure customer satisfaction.
- Manage incoming and out going communications, including phone calls, emails, and correspondence.
- Assisted in coordinating events and fundraisers, demonstrating strong teamwork and organizational skills.
- Ensure timely and appropriate responses to inquiries and requests.
- Maintain accurate up-to-date records, databases, and files. Perform data entry, and report generation as needed.
- Oversee the order management process including phone orders, online orders, and in-person orders while ensuring sales goals are met.
- Process and approve expedited order requests which require additional shipping expenses, while controlling operating costs.
- Manage inventory levels at a store level by calculating and processing stock orders.
- Consistently meet and exceed monthly sales goals by an average of 30% - 35% increase monthly.
- Prioritize and manage tasks to meet deadlines and ensure efficient workflow.
- Maintained strict confidentiality of sensitive information and records of customers interactions and transactions.
- Worked effectively in a fast-paced environment, ensuring timely service.
Data Entry Clerk/Customer Service Representative
Resorts Advantage
Miami
05.2016 - 08.2019
- Assist customer with inquiries, product information, and issue resolution via phone, email, or chat.
- Provide a high level of customer service to ensure satisfaction.
- Identify customer concerns and issues, actively listen, and employ effective problem-solving techniques to reach manually beneficial solutions.
- Maintain clear and courteous communication, both written and verbal, to convey information, instructions, and updates to customers.
- Update and maintain customer records and databases, recording interactions and pertinent information for future reference.
- Worked effectively in a fast-paced environment, ensuring timely service.
- Created and analyzed monthly reporting for assigned customer base.
- Investigated discrepancy reports resulting in past due account balances.
- Reported account balances to the Credit Bureau monthly (positive and negative).
- Consistently followed up with our clients and members regarding account standing.
- Operated a data entry software to record and verify customer and account information.
- Collected customer payments.
- Handled customer calls while ensuring customer satisfaction.
- Collected and filed customer document records in a time sensitive manner.
- Verify and categorize payments received by mail according to account status.
- Stamped and distributed monthly billing mail when needed.
Education
Bachelor of Science - Leadership and Management
Miami Dade College
Miami, FL05.2025
Associate of Science - Business Administration
Miami Dade College
Miami, FL12.2023
Occupational Therapy -
Keiser University
Miami, FL06.2021
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- HR administration
- E-Verify
- Team collaboration
- Background checks
- Onboarding and orientation
- Exit interviews
- New employee orientations
- FLUENT IN English and Spanish
- Checkr
- Paycom
- Monday board
- SAP
- IFES
- Miro board
- Time management and organizational skills
- Interpersonal skills
- Attention to detail
- Data entry
- Problem resolution
- Timeline and scheduling
- Confidentiality
- Strong analytical and problem-solving
- Knowledge of business principles and operations
Timeline
Senior Human Resources Coordinator
FIFA World Cup 2026
09.2024 - Current
HR Administrative Assistant
Mercedes Benz of Miami
11.2020 - 09.2024
Data Entry Clerk/Customer Service Representative
Resorts Advantage
05.2016 - 08.2019
Bachelor of Science - Leadership and Management
Miami Dade College
Associate of Science - Business Administration
Miami Dade College
Occupational Therapy -
Keiser University