Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edly Calixte

Quincy,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet corporate goals.

Overview

3
3
years of professional experience

Work History

Mercedes-Benz Customer Representative Hybrid Role

Teleperformance USA
01.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Used systems like Excel, Compass, MMCR, Sirius, Microsoft Teams to prepare memos, correspondence and reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Volunteer

Family Thrift Stores
01.2021 - 10.2021
  • Assisted with special events or programs at school.
  • Maintained clean, neat, and operational facilities to serve program needs at home and school
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Tracked volunteer hours in spreadsheets.

Computer Knowledge

Basic Work
  • Extensive experience working with various operating systems, including Windows, macOS, and Linux. Able to navigate through the operating system, customize settings, install software, and troubleshoot common issues.
  • Strong knowledge of popular productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). Skilled in creating and editing documents, spreadsheets, presentations, and collaborating online.
  • Knowledgeable about common cybersecurity threats and best practices to protect computer systems and data. Understanding of concepts like strong passwords, secure browsing, and avoiding phishing attempts.
  • Proficient in using email clients, instant messaging applications, and video conferencing tools. Skilled in composing professional emails, managing contacts, scheduling meetings, and conducting virtual presentations.

Education

Bachelor of Arts - Economics

University of Massachusetts - Boston
Boston, MA
06.2028

Associate of Arts - Transfer Economics Major

Broward College
Fort Lauderdale, FL
03.2024

High School Diploma -

Championship Academy High School
3020 NW 33rd Ave, Lauderdale Lakes, FL 33311
05.2022

Skills

  • Technical Troubleshooting
  • Inventory management
  • Able to listen and work under pressure
  • Was able to make decent income reselling and working online, At the time I was self-employed
  • Able to quickly learn and adapt to new technologies, software
  • Able to analyze complex technical issues and break them down into manageable components

Languages

French
Limited Working
Creole
Native or Bilingual

Timeline

Mercedes-Benz Customer Representative Hybrid Role

Teleperformance USA
01.2022 - Current

Volunteer

Family Thrift Stores
01.2021 - 10.2021

Computer Knowledge

Basic Work

Bachelor of Arts - Economics

University of Massachusetts - Boston

Associate of Arts - Transfer Economics Major

Broward College

High School Diploma -

Championship Academy High School

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Edly Calixte