INGRID REVELO
Woodbridge,United States
Summary
Friendly and dependable front desk working directly with customers, answering questions, scheduling appointments, and making sure clients have a positive experience. I enjoy talking with people, helping them feel comfortable, and staying organized while handling multiple tasks.
Overview
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Mercedes-Benz Front desk/BDC Representative
Sharon stepp
Alexandria, VA
08.2025 - Current
- Managed customer communications through phone and email platforms.
- Assisted customers with service inquiries and appointment scheduling.
- Provided technical support for service-related questions and concerns.
Dental Assistant
Dental spa
Woodbridge, Va
08.2023 - Current
- Maintained sterile environment through diligent cleaning of dental equipment, enhancing patient safety and comfort
- Worked alongside the dentist providing instruments and suctioning for both routine and specialty procedures, always working practically to anticipate needs
- Prepared treatment rooms by adhering to prescribed protocols and procedures, ensuring readiness for patient appointments
Shapes Salon shampoo, assistant
Diane
Fairfax, VA
- Assisted stylists by preparing clients for shampoo services.
- Maintained cleanliness and organization of shampoo area and tools.
- Delivered excellent customer service by engaging with clients during treatments.
BDC Representative
Mercedes benz
Alexandria, va
04.2022 - 01.2023
- Trained and mentored new call center representatives on customer service policies and best practices to enhance team performance
- Created a knowledge base of frequently asked questions to improve customer service efficiency
- Resolved customer complaints promptly to ensure high satisfaction levels
Sale Associates
Sally Beauty
Woodbri, Va
09.2021 - 01.2022
- Utilized point of sale (POS) system to process customer payments accurately
- Weighed, priced, and labeled products to facilitate sales
- Provided makeup services to enhance the client's natural beauty and create a desired look
Cashier
B-thrifty
Woodbridge, Va
06.2021 - 01.2022
- Greeted customers warmly, enhancing their shopping experience
- Operated cash register and electronic payment systems accurately, ensuring smooth transactions
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Education
Freedom high school
Woodbridge 09.2017 - 06.2021
Timeline
Mercedes-Benz Front desk/BDC Representative
Sharon stepp
08.2025 - Current
Dental Assistant
Dental spa
08.2023 - Current
BDC Representative
Mercedes benz
04.2022 - 01.2023
Sale Associates
Sally Beauty
09.2021 - 01.2022
Cashier
B-thrifty
06.2021 - 01.2022
Freedom high school
09.2017 - 06.2021
Shapes Salon shampoo, assistant
Diane