Erionna Washington
Little Rock,AR
Summary
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
BDC Service Representative/Front Desk Receptionist
Acura
Little Rock, AR
03.2025 - Current
- Managed inbound Acura service calls and scheduled appointments in dealership CRM.
- Followed up with Acura owners for service reminders and appointment confirmations.
- Resolved customer questions about maintenance, repairs, and service availability.
- Contacted Acura clients for recall notices and factory campaign outreach.
- Organized finance paperwork for car transactions at the dealership.
Esthetician
Luxuria Beauty
Maumelle, Arkansas
02.2023 - 03.2025
- Delivered customized facials using Luxuria Beauty luxury skincare protocols.
- Performed waxing services
- Conducted skin consultations to recommend tailored treatment plans.
- Applied eyelash extensions
Clinic Coordinator/Medical Referral Specialist
Arkansas Heart Hospital Clinic
Little Rock, AR
05.2021 - 05.2023
- Coordinated patient appointments for Arkansas Heart Hospital Clinic providers and specialties.
- Managed referral intake and insurance verification using clinic scheduling systems.
- Prepared charts and updated records in electronic health record systems.
- Verified insurance information and prepared referral paperwork for cardiology visits.
- Verified insurance eligibility and authorization requirements for referral processing.
- Coordinated appointments with internal departments and external medical offices.
- Reviewed referral documentation for accuracy, completeness, and medical necessity.
Member and Provider Specialist
Centene
Little Rock, AZ
09.2018 - 03.2021
- Resolved provider claim inquiries using health plan guidelines and claim history.
- Reviewed denied claims for coding, eligibility, and authorization issues.
- Interpreted EOB details to explain claim decisions to providers.
- Processed appeal requests and documented claim resolution notes.
- Coordinated with carriers on claims, billing, and coverage updates.
- Administered employee benefits enrollments and eligibility changes.
- Resolved employee questions about medical, dental, vision, and retirement plans.
Provider Enrollment Specialist
DXC Technology
Conway, AR
05.2017 - 09.2018
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
- Supported providers through navigation of the enrollment process to facilitate optimal decisions.
- Responded promptly to inquiries from providers regarding their status within the network.
- Addressed requests for information about enrollment process.
Education
Esthetician -
Arkansas Institute of Esthetics
Little Rock , AR 03.2023 - 09.2023
Medical Assistant - Medical Assistant
Eastern College
Little Rock,, AR 08.2014 - 05.2015
Bryant High School
Bryant, ARSkills
- Dealership CRM
- Appointment scheduling
- Inbound call handling
- Recall outreach
- Insurance verification
- Authorization review
- Claims review
- EHR systems
- Referral processing
- Provider enrollment
- Medical scheduling
- Customer service
Timeline
BDC Service Representative/Front Desk Receptionist
Acura
03.2025 - Current
Esthetician -
Arkansas Institute of Esthetics
03.2023 - 09.2023
Esthetician
Luxuria Beauty
02.2023 - 03.2025
Clinic Coordinator/Medical Referral Specialist
Arkansas Heart Hospital Clinic
05.2021 - 05.2023
Member and Provider Specialist
Centene
09.2018 - 03.2021
Provider Enrollment Specialist
DXC Technology
05.2017 - 09.2018
Medical Assistant - Medical Assistant
Eastern College
08.2014 - 05.2015
Bryant High School