Roxanne Alvizo
Castroville
Summary
Customer-focused professional with expertise in service delivery and data entry. Improved operational outcomes through effective collaboration and prompt issue resolution. Strong skills in data management and problem-solving, enhancing customer interactions and generating sales leads to drive client satisfaction.
Overview
1
1
Language
9
9
years of professional experience
Work History
BDC Service Representative
Cecil Atkission Ford
Hondo
11.2025 - 07.2026
- Managed incoming calls, directing them to appropriate departments for efficient handling.
- Maintained customer records in dealership management software to ensure accurate tracking and accessibility.
- Collaborated with service technicians to provide timely updates to customers.
- Executed data entry of customer information into computer systems accurately.
- Created daily reports on appointment schedules, cancellations, and no-shows to enhance operational visibility.
- Generated new sales leads daily through proactive outreach, consistently meeting or exceeding quotas.
- Recorded detailed information from sales calls in company software. in company software.
Service Cashier
McCombs Ford West
San Antonio
10.2024 - 10.2025
- Managed daily cash register operations and balanced cash drawers.
- Processed customer payments accurately using point-of-sale systems.
- Processed customer returns and exchanges per policy to ensure customer satisfaction.
- Addressed customer complaints promptly and professionally to maintain positive service experience.
- Maintained a clean, organized checkout area to enhance efficiency.
- Greeted customers warmly at the entrance to create a welcoming atmosphere, answered inquiries about products and services.
- Cross-trained staff on operating checkout systems to improve performance.
- Verified item prices for accuracy before processing transactions.
Cafe Cashier
Aramark
San Angelo
01.2022 - 05.2023
- Processed cash, credit, and gift card transactions accurately, ensuring smooth customer experiences.
- Processed customer transactions efficiently using point-of-sale systems.
- Guided customers in menu selections and dietary inquiries, contributing to overall satisfaction.
- Maintained cleanliness and organization of cashier area, ensuring compliance with health standards.
- Collaborated with team members to optimize service flow during peak hours.
- Resolved customer complaints promptly and professionally, promoting positive experiences.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Trained new employees on operational procedures and equipment usage, improving onboarding efficiency.
Front End Cashier/fuel station/deli,bakery
Walmart
Castroville
04.2017 - 05.2022
- Processed customer transactions at point of sale efficiently and accurately.
- Managed cash register operations, ensuring balanced cash drawers daily.
- Guided customers with product inquiries and navigation, enhancing shopping experience.
- Ensured cleanliness and organization of checkout areas, contributing to positive customer interactions.
- Collaborated with team to ensure seamless operations during peak hours.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints professionally, promoting satisfaction and loyalty.
- Refilled shelves with products to ensure availability for customers. to maintain supply levels.
Education
High School Diploma -
Marion High School
Marion, TX06-1997
Skills
- Dealership management software
- CRM software expertise
- Sales transaction management
- Customer record management
- Scheduling appointments
- Customer support
- Follow-up
- Complaint resolution
- Performance monitoring
- Employee training
- Multitasking
- Problem solving
- Professionalism
- Target achievement
Languages
English
Professional
Timeline
BDC Service Representative
Cecil Atkission Ford
11.2025 - 07.2026
Service Cashier
McCombs Ford West
10.2024 - 10.2025
Cafe Cashier
Aramark
01.2022 - 05.2023
Front End Cashier/fuel station/deli,bakery
Walmart
04.2017 - 05.2022
High School Diploma -
Marion High School