Stephanie Santiago
Jacksonville,FL
Summary
Results-driven BDC Service Representative with expertise in customer service and sales. Focused on strengthening customer relationships and enhancing business productivity. Experienced in coordinating appointments, managing data entry, and handling high-volume calls. Streamlined processes to boost efficiency and elevate customer satisfaction.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Tom Bush BMW
Jacksonville, Florida
06.2022 - Current
- Exceeded department goals for appointment setting, customer follow-up, retention, and satisfaction through effective communication and relationship building.
- Managed high volume of inbound and outbound customer calls, delivering professional and friendly service to ensure customer satisfaction.
- Contact customers by phone, text, and email to schedule and confirm vehicle service appointments.
- Followed up with customers due for routine maintenance or declined recommended services to enhance service engagement.
- Maintain accurate customer information, appointment details, and communication records in the dealership CRM system.
BDC Service Representative
Lynnes Auto Group
Bloomfield, New Jersey
10.2019 - 05.2021
- Educated customers about service packages and promotions offered by the dealership.
- Advised customers on available options for service or products.
- Managed customer records using dealership management software effectively.
- Performed data entry of customer information into computer system.
- Attended training sessions on new technologies used by the BDC department.
Education
GED
Staten Island, NYSkills
- Customer relationship management
- Appointment scheduling
- Dealership software
- Data entry accuracy
Timeline
BDC Service Representative
Tom Bush BMW
06.2022 - Current
BDC Service Representative
Lynnes Auto Group
10.2019 - 05.2021
GED