Isabella Pearce
Lake Jackson,TX
Summary
Service professional with experience updating CRM records and managing online service tools. Coordinates appointment scheduling and repair order workflows to maintain smooth service operations. Delivers clear customer communication, warranty support, and accurate follow up to keep customers informed.
Overview
2025
2025
years of professional experience
Work History
BDC Service Representative
Gulf Coast Ford Inc M
Angleton, Texas
09.2022 - 02.2025
- Managed inbound service calls for Gulf Coast Ford customers, scheduling appointments to optimize service department workflow.
- Confirmed appointments through phone and email communication, enhancing customer retention and attendance. by phone, email, and text follow-up.
- Provided customers with timely updates on service reminders and vehicle recalls, ensuring proactive customer engagement. about service reminders, recalls, and pending vehicle repairs.
- Explained maintenance recommendations and dealership service options to customers.
- Supported service advisors with customer questions and repair order coordination.
- Updated customer records in dealership CRM for Gulf Coast Ford service department.
- Followed up with customers after completion of service requests.
Service Advisor
Gulf Coast Toyota
Angleton, Texas
- Greeted Gulf Coast Toyota guests and recorded vehicle concerns
- Scheduled service appointments and coordinated repair order flow
- Presented maintenance recommendations based on Toyota multi-point inspections
- Explained repair estimates, warranty coverage, and recommended services
- Communicated technician updates to customers throughout repair process
- Reviewed service paperwork and verified customer information for accuracy
- Coordinated shuttle, loaner, and vehicle pickup arrangements
Receptionist
Gulf Coast Auto Park
Angleton, Texas
- Greeted customers in auto showroom and directed them to sales or service teams.
- Answered multi-line phones and routed calls to proper Gulf Coast Auto Park departments.
- Managed front desk paperwork and maintained neat reception area.
Education
BBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Service appointment scheduling
- Dealership management system
- Customer relationship management
- Service workflow optimization
- Warranty processing
- Time management
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
BDC Service Representative
Gulf Coast Ford Inc M
09.2022 - 02.2025
Service Advisor
Gulf Coast Toyota
Receptionist
Gulf Coast Auto Park
BBA - Business Administration And Management
Southern New Hampshire University