Edlyn Cooper-Ray
Indianapolis,IN
Summary
Dynamic General Manager with a proven track record at Long John Silver's, enhancing service quality and customer satisfaction. Skilled in operations management and team building, I developed training programs that improved efficiency and reduced waste. Adept at analyzing sales data to drive profitability and foster collaboration with suppliers for optimal inventory management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
General Manager
Long John Silver's
11.2022 - Current
- Oversaw daily operations to enhance service quality and customer satisfaction.
- Developed training programs for staff to improve efficiency and operational consistency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust strategies for increased profitability.
- Collaborated with suppliers to negotiate contracts and ensure timely product delivery.
Kitchen Supervisor
IU Health University Hospital
01.2017 - 10.2022
- Supervised kitchen operations, ensuring adherence to safety and hygiene standards.
- Trained and mentored staff on food preparation techniques and equipment usage.
- Developed efficient workflow processes to enhance kitchen productivity.
- Collaborated with nutritionists to create balanced meal plans for patients.
- Coordinated with dietary staff to accommodate special dietary needs of patients.
- Reduced food waste through effective inventory management and menu planning.
- Monitored food preparation, production, and plating for quality control.
Housekeeping Supervisor
Hyatt Regency
03.2009 - 01.2017
- Supervised daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
- Conducted inspections of guest rooms and public areas to maintain cleanliness and presentation standards.
Banquet Captain
Hyatt Regency
01.2002 - 01.2009
- Led banquet setup and breakdown processes, ensuring seamless event execution.
- Supervised service staff, fostering teamwork and enhancing guest satisfaction.
- Coordinated with culinary teams to deliver high-quality food presentations.
- Trained new team members on service standards and operational procedures.
Education
Bachelor of Science -
Sullivan University
Louisville, KYHigh School Diploma -
West End High
Birmingham, AL05-1999
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Training and coaching
Timeline
General Manager
Long John Silver's
11.2022 - Current
Kitchen Supervisor
IU Health University Hospital
01.2017 - 10.2022
Housekeeping Supervisor
Hyatt Regency
03.2009 - 01.2017
Banquet Captain
Hyatt Regency
01.2002 - 01.2009
Bachelor of Science -
Sullivan University
High School Diploma -
West End High