Edlyn Joy Lapitan
Anchorage,AK
Summary
Dynamic and results-driven professional with extensive experience at Lucky Market and McDonald's, excelling in cash handling and customer engagement. Proven ability to enhance customer satisfaction through effective communication and empathy, while maintaining high standards of cleanliness and organization. Skilled in POS systems and training new staff to optimize operational efficiency.
Overview
3
3
years of professional experience
Work History
Grocery Store Cashier/Customer Service Representative
Lucky Market
Anchorage, AK
09.2024 - Current
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Handled cash, credit, and electronic payments accurately to ensure financial integrity.
- Collaborated with team members to manage inventory levels at checkout counters.
- Trained new cashiers on POS system operations and customer service protocols.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Resolved customer complaints promptly and effectively to maintain satisfaction levels.
Store Cashier/Kitchen Manager
McDonald's Restaurant
Augusta, ME
07.2023 - 09.2024
- Managed cash register operations, ensuring balanced daily cash drawers.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Improved customer satisfaction with timely and accurate food delivery.
- Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Coordinated food preparation activities, optimizing workflow efficiency among kitchen staff.
- Trained new employees on kitchen protocols and best practices for food handling.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Processed customer transactions efficiently and accurately at point of sale.
Education
Bachelor of Science - Nursing
Panpacific University
Urdaneta City, Philippines12.2022
Accounting Business Management Strand (ABM) - Accounting And Finance
University of The Cordillera
Baguio City, Philippines06.2020
Skills
- POS system proficiency
- Cleanliness and organization
- Patience and empathy
- Workplace safety
- Customer engagement
- Cash handling expertise
- Basic math
- Attention to detail
- Heavy lifting
- Store cleaning
- Assisting customers
- Inventory counts
- Accurate cash handling
Languages
English
Full Professional
Timeline
Grocery Store Cashier/Customer Service Representative
Lucky Market
09.2024 - Current
Store Cashier/Kitchen Manager
McDonald's Restaurant
07.2023 - 09.2024
Bachelor of Science - Nursing
Panpacific University
Accounting Business Management Strand (ABM) - Accounting And Finance
University of The Cordillera