EDMA ALTAWIL
Greenwood,Indiana
Summary
Highly motivated, enthusiast, and hard working professional with five years of luxury customer service, personal styling, sales, and marketing experience. Passionate for blending aesthetic vision and creativity with strategic thinking and execution. Recognized for successfully running a business and always exceeding clients expectations and creating astounding experiences. Also known for a skilled dynamic work ethic and a cheerful team leader/player attitude. Seeking out opportunities to go beyond basics and elevate and excel in any position. A friendly, easy adaptable individual and always thrilled to elevate and learn new skills.
Overview
5
5
years of professional experience
Work History
Luxury Fashion Style Advisor
Saks Fifth Avenue
01.2022 - 06.2024
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience
- Successfully ran a website to market business and drive sales
- Utilized social media to showcase new arrivals, promote upcoming events, and engage with potential clientele
- Performed personal shopping functions on behalf of customers
- Hosted and marketed private events for clients
- Analyzed trends to develop innovative concepts through online research, magazines, competitive shopping, and runway styles
- Researched and got trained on current fashion trends and competitor activity
- Identified needs and coordinated plans for travel and out-of-town functions
- Developed strong product knowledge of various brands and designers to effectively assist clients in their selections
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction
- Collaborated with store management to plan and execute seasonal sales events and promotions
- Participated in ongoing training sessions to stay up-to-date on industry trends and enhance professional development
- Increased store sales by creating visually appealing merchandise displays and promoting current trends
- Drove brand awareness by organizing display setups and assisting in merchandising
- Networked within select groups to increase client base and generate sales
- Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans
- Enhanced client satisfaction by providing personalized styling advice and recommendations
- Fostered a positive store atmosphere through friendly interactions with both customers and colleagues alike
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
Luxury Sales Associate
Nordstrom
01.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges, and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Answered customer questions about sizing, accessories, and merchandise care
- Engaged with customers to build rapport and loyalty
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Lead Hostess / Hospitality Leader
Prime 47
01.2019 - 02.2021
- Successfully led a host team while enhancing guest experience by efficiently managing reservations and seating arrangements
- Greeted guests with hospitality and a positive attitude and engaged in personal conversation to address their seating needs
- Communicated with the restaurant team to manage wait times to give guests the best service possible while keeping the place organized and under control
- Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team
- Increased reservation accuracy by implementing a digital reservation system that streamlined the booking process.
Education
Currently Attending
Ivy Tech Community College of Indiana
Indianapolis, INSaks Fifth Avenue - Associate Training
Holistic Health And Coaching
Institute For Integrative Nutrition (IIN)
High School Diploma -
Southport High School
Indianapolis, INSkills
- Networking and building relationships
- Reliability and punctuality
- Hospitality supervisor
- Fashion Knowledge
- Brand Promotion and representation
- Social Media Marketing
- Client satisfaction
- Project management
- Event planning
- Professional Personal styling/shopping
- Teamwork and Collaborations
- Outgoing Personality
- Business Development
- VIP handling
- Visual Merchandising
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Luxury Fashion Style Advisor
Saks Fifth Avenue
01.2022 - 06.2024
Luxury Sales Associate
Nordstrom
01.2021 - 12.2021
Lead Hostess / Hospitality Leader
Prime 47
01.2019 - 02.2021
Currently Attending
Ivy Tech Community College of Indiana
Saks Fifth Avenue - Associate Training
Holistic Health And Coaching
Institute For Integrative Nutrition (IIN)
High School Diploma -
Southport High School
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