Shayla Jordan-Rucker
Dallas,TX
Summary
Results-driven luxury retail professional with proven experience in clienteling, personal styling, and high-value customer relationships at Saks Fifth Avenue and Nordstrom. Skilled in delivering elevated shopping experiences, driving repeat business, and building loyal clientele through exceptional service and brand representation. Known for maximizing sales opportunities, strengthening customer retention, and creating premium client experiences that align with luxury brand standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Luxury Style Advisor
SAKS FIFTH AVENUE
06.2024 - 02.2025
- Managed relationships with 40+ repeat luxury clients, driving consistent monthly sales growth and long-term customer retention
- Assisted in generating $20K–$50K+ in monthly department sales through personalized styling appointments and high-ticket transactions
- Maximized sales opportunities through strategic upselling, cross-selling, and tailored product recommendations based on client lifestyle and preferences
- Maintained 95%+ customer satisfaction through elevated service, strong follow-up communication, and premium client experiences
Seasonal Style Maker
Golden Goose
10.2022 - 12.2023
- Consistently achieved 110–130% of daily and weekly sales goals through strategic styling, cross-selling, and conversion-focused client engagement.
- Built and maintained a repeat client base of ~40–60% return shoppers, strengthening loyalty through personalized follow-ups and appointment-based styling sessions.
- Increased average transaction value by 20–35% through intentional upselling of full looks, accessories, and seasonal collections.
- Executed luxury visual merchandising standards aligned with global brand direction, contributing to a visually cohesive boutique experience and increased floor conversion rates.
Marketing Intern
740 PROJECT
04.2022 - 08.2022
- Supported artist marketing campaigns through weekly audits, rollout analysis, and release strategy development
- Participated in creative planning sessions to develop promotional narratives and marketing initiatives for mainstream music releases
- Assisted in strengthening brand visibility and campaign performance through strategic content and rollout support
Customer Service Representative
NORDSTROM
10.2021 - 03.2022
- Managed 30+ daily customer interactions while delivering high-level service and protecting overall brand reputation
- Resolved escalated concerns efficiently through strong problem-solving, communication, and customer retention strategies
- Maintained strong response times and resolution rates while supporting order management, cancellations, and account concerns
Technical Specialist
APPLE INC
04.2019 - 12.2019
- Managed 25–30+ client appointments and walk-ins daily while delivering premium customer service and technical support
- Built customer trust through expert product knowledge, personalized support, and solution-focused service
- Strengthened customer satisfaction and loyalty by resolving technical concerns quickly with professionalism and efficiency
Sales Associate, Women's Shoes
Nordstrom
04.2018 - 02.2019
- Assisted 20–30+ clients daily with personalized styling recommendations and luxury footwear selections
- Supported department sales goals by increasing average purchase value through cross-selling and premium product recommendations
- Maintained luxury visual merchandising standards and supported inventory organization for a polished sales floor presentation
- Strengthened conversion rates by creating memorable shopping experiences that encouraged repeat visits and customer loyalty
Education
BA - Music Business
Berklee College of Music
Boston, Massachusetts03-2027
Skills
Luxury Sales Clienteling Personal Styling VIP Client Experience Relationship Building High-Ticket Transactions Cross-Selling & Upselling Customer Retention Visual Merchandising Brand Representation Sales Strategy CRM Support Inventory Management
Certification
- GSI/GIA CERTIFIED
- NON-RESIDENTIAL INSURANCE LICENSE -ALL LINES
Languages
Chinese (Mandarin)
Limited Working
Interests
Community Involvement, Music, Cultural Exploration, Travel, Culinary
Timeline
Luxury Style Advisor
SAKS FIFTH AVENUE
06.2024 - 02.2025
Seasonal Style Maker
Golden Goose
10.2022 - 12.2023
Marketing Intern
740 PROJECT
04.2022 - 08.2022
Customer Service Representative
NORDSTROM
10.2021 - 03.2022
Technical Specialist
APPLE INC
04.2019 - 12.2019
Sales Associate, Women's Shoes
Nordstrom
04.2018 - 02.2019
BA - Music Business
Berklee College of Music