Latika Thakwani

Sales Associate | Cartier

* Consistently ranked among the top-performing sales associates, exceeding individual sales targets by 400% through strategic client engagement and consultative selling.
* Built and maintained a strong portfolio of high-net-worth clients by delivering personalized luxury shopping experiences, resulting in exceptional client loyalty and repeat business.
* Received numerous client appreciation letters and outstanding Google reviews recognizing exceptional service, professionalism, and the ability to create memorable shopping experiences.
* Successfully implemented clienteling and relationship-building strategies to increase sales performance, maximize conversion rates, and grow average transaction values.
* Developed long-term relationships with clients through personalized follow-ups, product expertise, and tailored recommendations, contributing to sustained business growth.
* Demonstrated in-depth knowledge of Cartier’s collections, craftsmanship, and heritage to provide a premium and consultative luxury retail experience.
* Collaborated with the boutique team to consistently achieve and exceed store performance goals while maintaining the highest standards of luxury service and brand excellence.

• Led hiring, onboarding, and management of 150+ AV drivers/trainers for top global autonomous vehicle programs. Managed AV operations across multiple US states, ensuring safety, compliance, and timely project delivery. Collaborated with engineering teams to enhance autonomous tech through real-world testing. Boosted operational efficiency by 35% and helped expand contracts with major tech clients.

• Directed full clinic operations, including HR, billing, patient care, and compliance. Implemented EMR and insurance systems, increasing revenue cycle efficiency by 25%. Boosted client retention and footfall by 40% through new wellness packages and digital outreach.

• Oversaw B2B sales and development during the pandemic; secured large orders from leading architects and real estate tycoons. Expanded presence in the luxury marble segment and executed end-to-end client solutions. Organized exhibitions and closed major contracts with high-net-worth individuals and commercial developers.

• Directed major national and international exhibitions across architecture, jewelry, health, and fashion sectors. Built partnerships with global luxury brands and helped ABEC expand into London and Gulf regions. Led B2B conferences, curated panels, and managed client activations with 5-star execution quality.

• Spearheaded enterprise HR SaaS sales; acquired multiple top clients. Successfully won and delivered Arunachal Pradesh state HR automation project through public tender. Oversaw 2-year project implementation across departments, leading team strategy and rollout.

• Delivered excellence in passenger service and inflight safety on long-haul international flights. Conducted QA audits, mentored junior crew, and ensured SOP compliance for global routes. Known for VIP handling, crisis management, and professional leadership under pressure.

• Managed airport ground operations, flight dispatch, and service coordination. Ensured smooth passenger experience and timely aircraft turnaround at a major international hub.