Edmilson Loureiro
Boston,MA
Summary
Operations and Customer Service Supervisor with experience leading high-volume teams, enforcing safety and quality standards, training employees, managing inventory, and resolving operational issues. Known for maintaining efficient, accurate, and professional service in fast-paced environments.
Overview
2
2
Languages
10
10
years of professional experience
Work History
CULINARY SUPERVISOR
Restaurant Associates at Delta One Lounge
Boston, MA
12.2024 - Current
- Monitor 75-300 guest service interactions per shift while upholding service, safety, and brand procedures.
- Lead staff training on procedures, safety requirements, and efficient execution to support consistent shift performance.
- Coordinate shift coverage, workforce scheduling, and cross-functional communication with leadership to keep service running smoothly.
- Oversee inventory auditing, discrepancy resolution, ordering support, and waste control to maintain product availability.
- Resolve operational issues with practical problem solving while maintaining service standards during high-volume periods.
- Deliver courteous service to VIP and business-class guests, supporting complaint resolution and a polished lounge experience.
LINE COOK SUPERVISOR
Estella
Boston, MA
03.2023 - 12.2024
- Coordinated 100-200 service issues per shift by aligning front- and back-of-house communication.
- Resolved guest concerns professionally and used practical problem-solving to support stronger customer satisfaction.
- Enforced sanitation, food safety, and industry regulations while reinforcing policy and procedure compliance across shifts.
- Trained new hires on required procedures and supported staff training & supervision during daily operations.
- Maintained quality assurance and accuracy in kitchen execution to reduce order errors and keep service consistent.
WAREHOUSE SUPERVISOR
Tesco
London, UK
03.2020 - 03.2023
- Maintained daily operational accuracy while monitoring policy adherence and workplace safety procedures.
- Managed scheduling, task delegation, and employee performance to keep assigned shifts moving on time.
- Addressed employee concerns promptly and maintained clear communication across the team.
- Coordinated workplace safety expectations with frontline staff to reinforce consistent procedures across shifts.
- Supervised employees across assigned shifts while supporting training, accountability, and day-to-day workflow execution.
Sous Chef
ROKA Mayfair
London, UK
01.2017 - 01.2020
- Coordinate staff training and supervision to keep service standards aligned across busy shifts.
- Oversee inventory auditing and discrepancy resolution to maintain stock control and reduce waste risk.
- Apply policy and procedure compliance to support safety, cleanliness, and regulatory standards.
- Handle shift coordination and cross-functional communication to keep kitchen operations aligned during peak service.
Education
High School Diploma - undefined
Liceu Di Praia
Praia, Cape Verde06-2016
Skills
- Staff training & supervision
- Cross-functional communication
- Shift coordination
- Workforce scheduling
- Operational problem solving
- Policy & procedure compliance
- Inventory auditing & discrepancy resolution
- Customer service & complaint resolution
- Safety & regulatory compliance
- Quality assurance & accuracy
EDUCATION & LANGUAGES
Portuguese - Full Professional
Spanish - Professional Working
Timeline
CULINARY SUPERVISOR
Restaurant Associates at Delta One Lounge
12.2024 - Current
LINE COOK SUPERVISOR
Estella
03.2023 - 12.2024
WAREHOUSE SUPERVISOR
Tesco
03.2020 - 03.2023
Sous Chef
ROKA Mayfair
01.2017 - 01.2020
High School Diploma - undefined
Liceu Di Praia