EDMIR LOLIC
Katy,TX
Summary
Dedicated restaurant professional with experience as Server, Bartender, and Trainer. Delivered exceptional service in high-volume environments while training staff to enhance customer experiences. Skilled in multitasking, upselling, and fostering a positive atmosphere. Effectively addressed customer feedback to ensure satisfaction and drive repeat business.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Polo Garcia State Farm
Richmond, Texas
01.2025 - Current
- Achieved sales of over $500,000 in insurance premiums within a calendar year.
- Developed and implemented marketing strategies to attract new clients and retain existing ones through networking, social media, and cold calling, resulting in increased client acquisition and retention.
- Maintained accurate records of client interactions, policy details, and sales performance, enabling effective reporting and analysis to inform future strategies.
- Conducted an average of 300-400 cold calls per week to generate new business opportunities.
- Curated and managed over 3,000 online leads, engaging and approaching prospects to convert them into clients.
Insurance Agent
State Farm
11.2021 - 12.2024
- Achieved sales of over $500,000 in insurance premiums within a calendar year.
- Developed and implemented marketing strategies to attract new clients and retain existing ones through networking, social media, and cold calling, resulting in increased client acquisition and retention.
- Maintained accurate records of client interactions, policy details, and sales performance, enabling effective reporting and analysis to inform future strategies.
- Conducted an average of 300-400 cold calls per week to generate new business opportunities.
- Curated and managed over 3,000 online leads, engaging and approaching prospects to convert them into clients.
Server/Bartender/Trainer
Ambriza
06.2020 - 11.2021
- Motivated and customer-focused restaurant professional with experience as a server, bartender, and trainer.
- Proven ability to deliver exceptional service, manage high-volume environments, and train new staff to provide excellent customer experiences.
- Fostered strong communication to enhance team collaboration and elevate client satisfaction.
- Resolved customer concerns and feedback professionally, ensuring satisfaction and encouraging repeat business.
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers at the bar. while maintaining a clean and organized bar area.
- Collaborated with kitchen and front-of-house teams to ensure timely delivery of food and beverages.
- Facilitated role-playing exercises to enhance team skills, product knowledge, and overall service quality.
- Proficient in point of sale (POS) systems.
Education
Mayde Creek High School
Skills
- Insurance Sales Techniques
- Lead Generation
- Client Outreach
- Client Consultation
- Market Research
- Strategic Positioning
- Trend Analysis
- Negotiation
- Sales Coaching
- Management
- Multitasking
- Customer Service
- Communication Skills
- Goal Setting
Key Competencies
English, Spanish, Bosnian, Property and Casualty License, Life and Health License, Market Research & Strategic Positioning, trend analysis, cold calling, Negotiation, excellent customer service and communication skills, lead generation, ability to multi-task and manage high-pressure situations, Effective coaching and mentoring, goal setting for team success, sales training
Timeline
Insurance Agent
Polo Garcia State Farm
01.2025 - Current
Insurance Agent
State Farm
11.2021 - 12.2024
Server/Bartender/Trainer
Ambriza
06.2020 - 11.2021
Mayde Creek High School