EDMUND SAM-ACQUAH
Woodbridge,VA
Summary
Proven professional with a robust background at the Ghana Immigration Service, adept in immigration inquiries and demonstrating exceptional professionalism. Excelled in enhancing inter-agency communication and combating human trafficking, showcasing adaptability and integrity. Skilled in network management from tenure with the Ghana Tourism Authority, ensuring optimal operational efficiency.
Motivated and adept at reviewing immigration applications and screening and interviewing people.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
GHANA IMMIGRATION OFFICER
GHANA IMMIGRATION SERVICE
06.2020 - 06.2024
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the United States and other countries.
Networking Assistant
GHANA TOURISM AUTHORITY
05.2017 - 07.2019
- Provided training for junior staff members on proper techniques for managing complex networking environments efficiently and securely.
- Contributed to cost-saving initiatives by optimizing resource allocation across various networking projects.
- Managed multiple simultaneous projects within strict deadlines, ensuring timely completion without compromising quality standards.
- Evaluated emerging technologies to ensure continued alignment with industry best practices for network management.
- Ensuring all computers used by the company employees are up to date.
Internet Cafe Attendant
PIZNET INTERNET CAFE
01.2016 - 03.2017
- Monitored network performance, ensuring a reliable connection for all users at the cafe.
- Educated customers on proper computer usage, reducing instances of user error or damage to equipment.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
- Developed rapport with clientele by addressing their needs quickly and professionally.
- Assisting clients with printing and scanning services.
Mobile Phone Devices and TV Specialist
Electro Mart Ghana
02.2012 - 04.2015
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Frequently inspected production area to verify proper equipment operation.
Education
DIPLOMA - DIPLOMA IN SYSTEM ENGINEERING
INTERCOM PROGRAMMING & MANUFACTURING COMPANY
ACCRA, GHANA06.2017
High School Diploma -
AKIM STATE COLLEGE
AKIM ODA, GHANA06.2012
Skills
Immigration inquiries
Visa applications
Integrity and Honesty
Patience and Perseverance
Reliability
Professionalism
Customs documentation
Network Troubleshooting
Hardware Installation
IT Documentation
Cleanliness Maintenance
Equipment monitoring
Software Knowledge
Scheduling appointments
Document Scanning
Customer Service
Internet navigation
Timeline
GHANA IMMIGRATION OFFICER
GHANA IMMIGRATION SERVICE
06.2020 - 06.2024
Networking Assistant
GHANA TOURISM AUTHORITY
05.2017 - 07.2019
Internet Cafe Attendant
PIZNET INTERNET CAFE
01.2016 - 03.2017
Mobile Phone Devices and TV Specialist
Electro Mart Ghana
02.2012 - 04.2015
DIPLOMA - DIPLOMA IN SYSTEM ENGINEERING
INTERCOM PROGRAMMING & MANUFACTURING COMPANY
High School Diploma -
AKIM STATE COLLEGE
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