Open To Work
Edna Bolanos
Procurement Specialist
Port Saint Lucie,FL
Summary
Customer Service and Purchasing Specialist with proven ability to prioritize tasks and manage multiple responsibilities in high-pressure environments. Demonstrated success in both independent and team settings to achieve organizational objectives. Recognized for effectively resolving escalated customer support issues.
Overview
31
31
years of professional experience
Work History
Customer Success Specialist
Technology Partners LLC
Miami Lakes, FL
01.2025 - 01.2026
- Resolved customer inquiries with professionalism and empathy, ensuring high service standards.
- Facilitated interdepartmental communication to effectively address complex customer issues.
- Informed customers of updates related to accounts and products in a timely manner.
- Delivered efficient frontline support through inbound calls, chats, and emails.
- De-escalated customer concerns while maintaining composure and friendliness.
- Prioritized workloads to meet customer needs within established deadlines.
- Maintained positive relationships with staff and management to enhance collaboration.
Senior Purchasing Agent
Tee Shirt Central
Miami Lakes, FL
01.2008 - 01.2025
- Negotiated contracts with suppliers to secure favorable pricing and terms.
- Developed strong relationships with key vendors to enhance collaboration.
- Reviewed purchase orders for accuracy in pricing, payment terms, and delivery schedules.
- Obtained quotes from multiple suppliers to identify cost-effective purchasing solutions.
- Monitored delivery schedules to ensure timely receipt of goods and services.
- Coordinated with departments to assess supply needs and streamline procurement processes.
- Resolved discrepancies between invoices and delivery receipts through thorough investigation.
- Utilized ERP system for purchase order processing, tracking, and inventory management.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Hired, trained and supervised purchasing clerks and buyers.
- Managed daily tracking of incoming shipments using online tracking systems.
- Prepared detailed shipping documents such as bills of lading, invoices, manifests and labels.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Processed returns according to established guidelines.
Office Coordinator
Khushnam International
Hialeah, Florida
10.1994 - 01.2008
- Coordinated daily office operations while supporting various administrative functions.
- Managed payroll for temporary, hourly, and salaried employees, ensuring accuracy in processing.
- Developed efficient filing systems to improve document organization and accessibility.
- Negotiated vendor contracts to secure favorable terms and realize cost savings.
- Maintained office supply inventory through assessments of stock levels and timely orders.
- Greeted visitors and directed them to appropriate personnel or locations within the office.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Processed vendor invoices accurately and efficiently for timely payments.
Education
High School Diploma -
American Senior High School
Miami Lakes, FLSome College (No Degree) - Legal Secretary
Miami Lakes Technical Education Center
Miami Lakes, FLSkills
- Delivery scheduling and order tracking
- Administrative support and coordination
- Staff training and development
- Problem solving and critical thinking
- Professional telephone etiquette
- Cross-functional collaboration
- Time management and prioritization
- Procurement and purchase order management
- Customer support and service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Success Specialist
Technology Partners LLC
01.2025 - 01.2026
Senior Purchasing Agent
Tee Shirt Central
01.2008 - 01.2025
Office Coordinator
Khushnam International
10.1994 - 01.2008
High School Diploma -
American Senior High School
Some College (No Degree) - Legal Secretary
Miami Lakes Technical Education Center