Edna Bonilla
Lancaster
Summary
Assistant Property Manager and proven operations leader with 7+ years of experience managing residential communities of 300+ units. Skilled in leading teams, streamlining processes, and ensuring compliance while maintaining high occupancy and resident satisfaction. Known for taking initiative, solving problems, and consistently driving results that improve efficiency, retention, and profitability.
Overview
8
8
years of professional experience
Work History
Collection Specialist
Cooperzadeh Management LLC
Dallas, TX
01.2025 - Current
- Managed collections processes, ensuring timely follow-ups on outstanding accounts.
- Developed and maintained client relationships to facilitate debt recovery efforts.
- Analyzed account data to identify trends and prioritize collection efforts effectively.
- Implemented strategies to reduce delinquency rates through targeted communication plans.
- Collaborated with legal teams on escalated accounts for potential litigation processes.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Assistant Property Manager | Operations Lead
Oaks Properties
01.2022 - 12.2025
- Lead daily operations for a 167-unit residential community, ensuring policy compliance and exceptional resident service.
- Proactively manage tenant communications, resolving ~90% of issues without escalation and fostering positive relationships.
- Oversee rent collection and delinquency management, maintaining a 97% on-time payment rate.
- Conduct move-in/move-out inspections and ensure units are rent-ready and compliant.
- Coordinate maintenance requests and manage vendor schedules to ensure quality service and timely completion.
- Prepare lease renewals and retention offers, contributing to strong resident retention.
- Monitor property performance and assist with budget tracking and reporting.
Assistant Property Manager | Operations Lead
Cushman & Wakefield
01.2021 - 01.2022
- Supported operations for a 340+ unit residential property and served as a key liaison between residents, vendors, and ownership.
- Maintained accurate records in Yardi and ensured ongoing Fair Housing compliance.
- Reviewed and processed leasing applications, renewals, and rental communications.
- Managed delinquent accounts and coordinated third-party collections.
- Initiated and managed eviction filings, working closely with legal teams.
- Oversaw move-in and move-out procedures to maintain efficiency and accuracy.
Leasing Agent / Assistant Property Manager
Fath Properties
01.2018 - 01.2021
- Supported daily operations for a 500+ unit residential community and contributed to achieving leasing and occupancy goals.
- Leased units, conducted property tours, and followed up with prospective residents.
- Entered and tracked work orders, ensuring timely resolution and resident satisfaction.
- Managed renter’s insurance compliance and documentation.
- Planned and hosted resident events to build community and drive engagement.
Education
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EL CENTRO COMMUNITY COLLEGE
01.2021
Diploma - undefined
GRAND PRAIRIE HIGH SCHOOL
01.2015
Skills
- Team Leadership & Mentorship
- Property Operations Management
- Tenant Relations & Conflict Resolution
- Rent Collection & Delinquency Management
- Lease Administration & Renewals
- Property Inspections (Move-In/Move-Out)
- Vendor Coordination & Maintenance Oversight
- Budget Tracking & Financial Reporting
- Fair Housing Compliance
- Process Improvement
- Yardi
- Onesite
- RentCafe
- Knock
- Customer Service Excellence
Languages
English
Spanish
Personal Information
Title: ASSISTANT PROPERTY MANAGER | PROPERTY OPERATIONS LEADER
Timeline
Collection Specialist
Cooperzadeh Management LLC
01.2025 - Current
Assistant Property Manager | Operations Lead
Oaks Properties
01.2022 - 12.2025
Assistant Property Manager | Operations Lead
Cushman & Wakefield
01.2021 - 01.2022
Leasing Agent / Assistant Property Manager
Fath Properties
01.2018 - 01.2021
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EL CENTRO COMMUNITY COLLEGE
Diploma - undefined
GRAND PRAIRIE HIGH SCHOOL