Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Castle Group
2018.06 - 2024.11
Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Maintained clean and organized front desk areas to uphold polished company image.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Trained new employees on front desk procedures, contributing to a well-prepared team.
Answered customer telephone calls promptly and appropriately handled needs.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked and verified photo identification prior to granting facility access.
Monitored CCTVS.
Daily report
Front Desk
KW Property Management
2016.04 - 2018.05
Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Streamlined front desk operations for improved efficiency and guest experience.
Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Accurately processed payments.
Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
Security Officer
Marksman Security
2014.03 - 2015.09
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Responded effectively to emergencies or disturbances.
Conducted regular patrols.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Patrolled and monitored premises in company vehicle, and by foot.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL
06.2014
Skills
Report Generation
Mail and Packages
Listening Skills
Customer Service
Safety and Security Procedures
Timeline
Front Desk Agent
Castle Group
2018.06 - 2024.11
Front Desk
KW Property Management
2016.04 - 2018.05
Security Officer
Marksman Security
2014.03 - 2015.09
High School Diploma -
Miami Jackson Senior High School
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