Edna Braggs
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Castle Group
06.2018 - 11.2024
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Answered customer telephone calls promptly and appropriately handled needs.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTVS.
- Daily report
Front Desk
KW Property Management
04.2016 - 05.2018
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Accurately processed payments.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
- Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
Security Officer
Marksman Security
03.2014 - 09.2015
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances.
- Conducted regular patrols.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, and by foot.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2014
Skills
- Report Generation
- Mail and Packages
- Listening Skills
- Customer Service
- Safety and Security Procedures
Timeline
Front Desk Agent
Castle Group
06.2018 - 11.2024
Front Desk
KW Property Management
04.2016 - 05.2018
Security Officer
Marksman Security
03.2014 - 09.2015
High School Diploma -
Miami Jackson Senior High School
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