Edna Bramham
San Antonio
Summary
Dedicated customer service representative with over 3 years of experience in delivering exceptional support and building strong client relationships. Proven ability to resolve issues efficiently and enhance customer satisfaction through effective communication and problem-solving skills. Eager to contribute to a dynamic team and drive customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ALORICA
07.2025 - Current
- Delivered exceptional customer service by efficiently addressing inquiries and resolving issues for Well Care members.
- Utilized strong communication skills to educate clients on Well Care benefits and coverage options.
- Managed high-volume inbound calls while maintaining a positive and empathetic demeanor to enhance member satisfaction.
- Processed claims and eligibility verifications with attention to detail and adherence to company policies.
Data Entry/Account Administrative Representative
IBEX GLOBAL
TX
07.2020 - Current
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into company database and validated the accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update the database.
- Generated data reports, enter company findings into the database and perform backups.
- Supported data entry across departments as requested, switching promptly to new projects.
Customer Service Representative
CVS
TX
08.2018 - Current
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyzed and updated all necessary changes to Salesforce software.
- Processed customer service requests via phone support and email support.
- Customized CRM using the most up to date tools i.e., workflows, triggers.
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies.
Customer Service Representative
BEST BUY HEALTH
TX
08.2024 - 07.2025
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
Bachelor of Science - Criminal Justice
Southern University
Baton Rouge TXSkills
- Efficient And Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Sales Experience
- Interpersonal Skills
- Persuasion Skills
- Typing Capabilities
- PC Proficiency
- Empathy
- Multitasking
- Problem-Solving
Certification
- Property & Casualty Insurance License, 01/24/26
- French Certificate B1, Alliance Francaise, San Francisco, 06/01/15
Timeline
Customer Service Representative
ALORICA
07.2025 - Current
Customer Service Representative
BEST BUY HEALTH
08.2024 - 07.2025
Data Entry/Account Administrative Representative
IBEX GLOBAL
07.2020 - Current
Customer Service Representative
CVS
08.2018 - Current
Bachelor of Science - Criminal Justice
Southern University