Edna Guillen
Houston,TX
Summary
Dispatcher experienced in customer service and schedule management. Ensured timely deliveries and enhanced customer satisfaction through effective issue resolution and management of high-stress situations. Focused on improving workflow and fostering customer loyalty.
Overview
16
16
years of professional experience
Work History
Dispatcher
LEQ Transport LLC
Channelview, TX
05.2026 - Current
- Coordinated timely dispatch of shipments to optimize delivery schedules.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Communicated effectively with drivers to ensure adherence to safety regulations.
- Managed incoming calls and emails, providing customer service and support.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Houston Food Bank
Houston, TX
09.2022 - 05.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in training new staff on customer service protocols and best practices.
- Processed food orders accurately, ensuring timely delivery to clients in need.
Logistics Manager
FJ Transport LLC
Houston, TX
03.2021 - 09.2022
- Developed relationships with carriers to negotiate favorable shipping rates and terms.
- Coordinated logistics operations to ensure timely delivery and compliance with regulations.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Safety Manager
Freight Transport Of America
Houston, TX
10.2014 - 01.2019
- Conducted regular safety audits, identifying areas for improvement and ensuring regulatory adherence.
- Developed and implemented safety protocols to enhance compliance and reduce incidents.
- Trained employees on safety practices, fostering a culture of awareness and accountability.
- Collaborated with management to refine emergency response plans, improving organizational readiness.
Safety Coordinator
D-Star Transport LLC
Channelview, TX
08.2010 - 08.2014
- Conducted regular safety audits to identify hazards and ensure compliance.
- Developed and implemented safety training programs for all employees.
- Collaborated with management to establish safety policies and procedures.
- Investigated incidents, prepared reports, and recommended corrective actions.
Education
High School Diploma -
CE KING HIGH SCHOOL
Houston, TXSkills
- Dispatch coordination
- Dispatching procedures
- Route optimization
- Service coordination
- Service planning
- Decision-making
- Problem-solving
- Record keeping
- Customer service
- Customer relations
- Verbal and written communication
- Communication skills
- Active listening
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
LEQ Transport LLC
05.2026 - Current
Customer Service Representative
Houston Food Bank
09.2022 - 05.2025
Logistics Manager
FJ Transport LLC
03.2021 - 09.2022
Safety Manager
Freight Transport Of America
10.2014 - 01.2019
Safety Coordinator
D-Star Transport LLC
08.2010 - 08.2014
High School Diploma -
CE KING HIGH SCHOOL