Edna Jackson-Bowden
Irving,TX
Summary
Diligent Customer Service/Mailroom with solid background in office setting. Adept at performing precise tasks and ensuring high-quality output. Demonstrated ability to work collaboratively and adapt to changing office needs.
Overview
7
7
years of professional experience
Work History
Stock Assembler
Warehouse Fulfillment, Amazon
Dallas, TX
11.2020 - 06.2025
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Streamlined assembly processes, leading to increased productivity.
- Improved product quality with meticulous attention to detail during assembly.
- Improved assembly line versatility by quickly adapting to new product launches.
- Upheld strict adherence to safety protocols, significantly reducing workplace accidents.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Participated in projects requiring assembly of large and small components.
- Monitored inventory, keeping necessary supplies on hand.
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Contributed to a positive work environment by fostering teamwork and collaboration among fellow package scanners.
- Conducted routine maintenance checks on scanning equipment to ensure optimal functionality and prevent potential malfunctions.
- Enhanced package tracking accuracy through diligent scanning and data entry of shipment information.
- Collaborated with colleagues to develop more efficient methods for managing incoming and outgoing shipments.
- Assisted in training new hires on proper package scanning techniques, contributing to a cohesive team environment.
- Maintained detailed records of scanned packages, allowing for easy reference and tracking throughout the logistics process.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Processed incoming and outgoing mail in accordance with postal regulations.
Manual Dialer
The CMI Group GP LLC ET AL
Dallas, TX
04.2018 - 05.2019
- Reduced call abandonment rates through effective list management and pacing adjustments.
- Assisted in budget planning for technology investments related to the dialer system, ensuring cost-effective solutions were implemented without sacrificing quality or functionality requirements.
- Increased contact rates by implementing efficient dialer strategies and optimizing campaigns.
- Conducted ongoing analysis of dialer metrics to identify areas for improvement and implement necessary changes.
- Performed data entry operations to update database with customer responses.
- Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed up with appropriate parties to obtain prompt payments.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
Education
Associate of Science - Vocational-Technical Education
Career Center of Texas Kaplan
Fort Worth, TX05-2005
High School Diploma -
Eagles High School
Hearne, TX05-1983
Skills
- Payment tracking
- Posting charges
- Numeric accuracy
- Invoice reconciliation
- Accurate invoicing
- Coding data
- Payment posting
- Attention to detail
- Collections
- Financial reporting
- Account updating
- Document scanning
- Mail delivery
- Courier coordination
- Mail distribution
- Sorting mail
- Postage and sealing machines
- Labeling packages
- Mail sorting
- Interpersonal skills
- Goal setting
- Professionalism
- Document preparation
- Continuous improvement
- Professional demeanor
- Problem-solving aptitude
- Efficient typing
- Medication preparation
- Medication distribution
- Interprofessional collaboration
- Medication dispensing
- Dosage form preparation
- Drug safety
- Pharmacy operations support
- Medication labeling practices
- Filling prescription orders
- Safety and compliance
- Automated medication dispensing
- Medication storage
- Data entry
- Drug ordering & storage
- Quality control
- Drug inventory control
- Inventory management
Languages
English
Timeline
Stock Assembler
Warehouse Fulfillment, Amazon
11.2020 - 06.2025
Manual Dialer
The CMI Group GP LLC ET AL
04.2018 - 05.2019
Associate of Science - Vocational-Technical Education
Career Center of Texas Kaplan
High School Diploma -
Eagles High School