EDNA JARING
Fayetteville,NC
Summary
Committed job seeker with a broad history in Customer Svce. as an Store Associate. Skilled in assisting customer on inquiries and policies. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Passport Support Associate 4
CGI Federal (DOS-VT Passport Agency)
Saint Albans, VT
03.2023 - 05.2024
- Performed administrative tasks such as filing documents, copying papers, scanning forms, and preparing envelopes for mailing.
- Resolved customer inquiries in a timely manner while providing detailed explanations of policies and procedures related to passport processing.
- Answered phone calls from customers inquiring about the status of their passport applications or services provided by our office.
- Reviewed completed passports before returning them back to customers via mail or courier service.
- Provided excellent customer service to applicants by answering questions regarding passport processing and requirements.
- Maintained current knowledge of federal regulations concerning US passports.
- Assisted customers with completing application forms and verifying information on passports before submission.
- Inspected all paperwork submitted by customers prior to forwarding it onto the appropriate agency for review.
- Processed payments according to established procedures and guidelines.
Data Entry Clerk
Sciolex- USCIS-Vermont Svce. Center
Saint Albans, VT
11.2019 - 11.2022
- Verified accuracy and completeness of data entry into the database system.
- Identified discrepancies between source documents and entered data.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Data Entry Clerk
Oryza Group LLC- USCIS Vt. Service Center
Saint Albans, VT
02.2017 - 11.2019
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Organized files according to established procedures for easy retrieval later on.
- Stored hard copies of data in organized files to optimize retrieval.
Cashier Supervisor
DUTY FREE AMERICAS
HIGHGATE SPRINGS, VERMONT
06.2011 - 08.2015
- Assisting customers inquiries such as location and pricing .
- Coordinated with vendors to ensure timely delivery of merchandise and supplies.
- Organized store displays to ensure maximum visibility of products.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Demonstrated excellent customer service skills at all times.
- Operated scanning equipment for price checks and stock replenishment and also electronic check out systems.
- Stocked shelves with merchandise and maintained inventory levels.
Cashier
JOLLEY SHORT STOP - WAGON WHEEL
Saint Albans, VT
05.2009 - 03.2012
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Conducted daily audits of the sales floor and backroom areas for cleanliness and organization.
- Operated cash register in accordance with company policies and procedures.
Customer Service Representative
ABOITIZ TRANSPORT COMPANY
MANILA, PHILIPPINES, PHILIPPINES
01.1989 - 01.2007
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Arts - ACCOUNTING
UNIVERSITY OF THE EAST
CALOOCAN, PHILIPPINES1985
Skills
- Energetic work attitude
- Adaptability
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Meticulous attention to detail
- Stock replenishment
- Store maintenance
- Customer Assistance
- Resourceful and dedicated team player
- Complaint resolution
- Payment Processing
- Cash Register Operation
- Teamwork and Collaboration
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Certification
Effective Customer Svce.Management Skills Workshop
Customer Comes First- Delivering Finest Svce. at all times
Interpersonal Effectiveness
Work Attitudes
Effective Telephone Communication
Basic Call Center Training
Performance Mgnt. thru Coaching and Mentoring
Timeline
Passport Support Associate 4
CGI Federal (DOS-VT Passport Agency)
03.2023 - 05.2024
Data Entry Clerk
Sciolex- USCIS-Vermont Svce. Center
11.2019 - 11.2022
Data Entry Clerk
Oryza Group LLC- USCIS Vt. Service Center
02.2017 - 11.2019
Cashier Supervisor
DUTY FREE AMERICAS
06.2011 - 08.2015
Cashier
JOLLEY SHORT STOP - WAGON WHEEL
05.2009 - 03.2012
Customer Service Representative
ABOITIZ TRANSPORT COMPANY
01.1989 - 01.2007
Bachelor of Arts - ACCOUNTING
UNIVERSITY OF THE EAST
Effective Customer Svce.Management Skills Workshop
Customer Comes First- Delivering Finest Svce. at all times
Interpersonal Effectiveness
Work Attitudes
Effective Telephone Communication
Basic Call Center Training
Performance Mgnt. thru Coaching and Mentoring
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