EDNA JARING
Fayetteville,NC
Summary
Hardworking professional offering 6+ years of positive industry contribution to add value to committed team. Accustomed to complying with government policies and standard operating procedures. Motivated clerk adept at reviewing passport applications and screening documents. Worked at the Service Center for VAWA petitions. Some knowledge in United States immigration laws. Hardworking and passionate job seeker with strong organizational skills eager to secure Immigration officer position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Passport Support Associate 4
CGI Federal (Dept. Of State -VT Passport Agency)
03.2023 - 05.2024
- Managed approximately 25 customer call inquiries, while providing detailed explanations of policies and procedures related to passport processing.
- Utilized specialized software programs for efficient processing of passport orders.
- Provided timely assistance to customers seeking information on progress of passport applications or offered insight into services rendered by our office.
- Ensured superior customer satisfaction by answering queries about passport processing and requirements.
- Maintained strict adherence to privacy guidelines, ensuring confidentiality of sensitive client information at all times.
- Maintained current knowledge of federal regulations concerning US passports.
- Conducted thorough inspections of customer documents to guarantee their correctness prior to submission for review.
- Processed payments according to established procedures and guidelines.
- Provided exceptional support during peak travel seasons, ensuring prompt processing of expedited applications.
- Conducted comprehensive quality checks to ensure error-free issuance of passports, reducing need for re-issuance.
Data Entry Clerk - VAWA Section
SCIOLEX - USCIS-Vermont Service Center
11.2019 - 11.2022
- Ensured accuracy, completeness and compliance of submitted information with standard operating procedures and applicable laws
- Maintained organized records by accurately inputting data from different sources like paper documents and emails into company's database.
- Analyzed and processed petitions especially expedited services for immediate review and final decision.
- Organized files according to established procedures for easy retrieval later on.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Data Entry Clerk - VAWA Section
Oryza Group - USCIS Vermont Service Center
02.2017 - 11.2019
- Efficient in using various office equipment including scanners and printers.
- Maintained confidentiality of sensitive information entered into system.
- Reviewed existing information for accuracy and made necessary corrections.
- Organized files according to established procedures for easy retrieval later on.
- Stored hard copies of data in organized files to optimize retrieval.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
Cashier - Supervisor
Duty Free Americas Inc.
06.2011 - 08.2015
- Assisting customers inquiries such as location and pricing .
- Coordinated with vendors to ensure timely delivery of merchandise and supplies.
- Organized store displays to ensure maximum visibility of products.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Demonstrated excellent customer service skills at all times.
- Stocked shelves with merchandise and maintained inventory levels.
- Verified accuracy of promotional signs within store environment.
- Performed daily opening and closing procedures for store operation.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Education
Bachelor of Science - Accounting Technology And Bookkeeping
UNIVERSITY OF THE EAST
Philippines10.1985
Skills
- Interpersonal and written communication
- Bookkeeping
- Administrative Support
- Document Review
- Confidentiality
- File Maintenance
- Analytical Skills
- Mail handling
- Organizational Skills
- Customer Service
- Critical Thinking
- Building rapport
- Filing
- Account updating
- Application processing
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Certification
Effective Customer Svce.Management Skills Workshop
Customer Comes First- Delivering Finest Svce. at all times
Interpersonal Effectiveness
Work Attitudes
Effective Telephone Communication
Basic Call Center Training
Performance Mgnt. thru Coaching and Mentoring
Languages
Tagalog
Native or Bilingual
Timeline
Passport Support Associate 4
CGI Federal (Dept. Of State -VT Passport Agency)
03.2023 - 05.2024
Data Entry Clerk - VAWA Section
SCIOLEX - USCIS-Vermont Service Center
11.2019 - 11.2022
Data Entry Clerk - VAWA Section
Oryza Group - USCIS Vermont Service Center
02.2017 - 11.2019
Cashier - Supervisor
Duty Free Americas Inc.
06.2011 - 08.2015
Effective Customer Svce.Management Skills Workshop
Customer Comes First- Delivering Finest Svce. at all times
Interpersonal Effectiveness
Work Attitudes
Effective Telephone Communication
Basic Call Center Training
Performance Mgnt. thru Coaching and Mentoring
Bachelor of Science - Accounting Technology And Bookkeeping
UNIVERSITY OF THE EAST
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