Tequella Slade
Warren,MI
Summary
Seeking a position with an established organization where I can utilize my skills to progress within a company.
Overview
13
13
years of professional experience
Work History
Passport Support Associate Specialist III
Detroit Passport Agency
08.2022 - Current
- Utilize Travel Document Info System and Passport Record Imaging
- System Management to prepare, process and mail passports through QFlow and TDIS modules. Verifying validity of application documents and citizenship evidence.
- Interface with passport applicants at the agency/center and will-call counters
- Operate various equipment throughout the agency to complete multiple tasks.
- Consistently maintaining Government Secret Clearance.
Quality Assurance Analyst/Customer Service Representative
On-star
11.2019 - 08.2022
- Answer phone calls, greet customers, answer any questions or concerns regarding their account or products, sale products, cancel or upgrade accounts, navigate members to their destination, and diagnose vehicles. Respond to customer inquiries and concerns through phone and chat.
- Maintain professionalism and calmly resolve issues, escalating when necessary. Process payments and track all call information for auditing and reporting purposes.
- Facilitate meetings and call calibrations to identify training needs and developing action plans to coach agents on performance and skills through call monitoring while demonstrating strong listening skills to perform fraud audits to prepare and analyze quality reports for management.
Caregiver
Preferred Home Care
03.2016 - 03.2020
- Performing a variety of duties as requested by client, such as providing transportation, running errands, food shopping, bathing, cooking for client, laundry, giving client appropriate medicine amount, and household duties.
Sales Assistant Manager
Acceptance Now
08.2017 - 06.2019
- Manage store activities including training and inventory management. Help customers by providing product and service information and resolving technical issues. Perform collection calls and make outgoing sales calls to customers, process payments via computer or card machine, perform cash drawer audits at the beginning and end of the day.
Stocking/Receiving Team Lead Associate
Macy’s
08.2013 - 10.2015
- Lead and assist with fulfillment and inventory tasks. Receive and unload trucks, verify documents and sign off on verified shipments. Hang and fold merchandise and place on racks to be taken to the selling floor. Responsible for customer carryout and special deliveries. Process damages, transfers, and return to vendor merchandise.
Cashier
Wendy’s
07.2014 - 08.2015
- Take orders, collect cash, handout orders, some help with making orders, prep food, and wash dishes.
Receptionist/Tax Preparer
Liberty Tax Service
10.2012 - 04.2013
- Greet customers, set appointments, e-file, and fax/copy documentation, answer incoming phone calls and make outgoing calls. Some travel to various locations to help with other stores. Make trips to the bank to deposit cash and/or get change.
Education
Diploma - High School
Detroit International Academy for Young Women
Detroit, MI06.2012
Skills
- Excellent in multi-tasking, organizing and prioritizing duties and tasks
- Management and leadership experience supervising other employees
- Outstanding written and interpersonal skills
- Experienced in documents and quality assurance
Timeline
Passport Support Associate Specialist III
Detroit Passport Agency
08.2022 - Current
Quality Assurance Analyst/Customer Service Representative
On-star
11.2019 - 08.2022
Sales Assistant Manager
Acceptance Now
08.2017 - 06.2019
Caregiver
Preferred Home Care
03.2016 - 03.2020
Cashier
Wendy’s
07.2014 - 08.2015
Stocking/Receiving Team Lead Associate
Macy’s
08.2013 - 10.2015
Receptionist/Tax Preparer
Liberty Tax Service
10.2012 - 04.2013
Diploma - High School
Detroit International Academy for Young Women