EDNA JARING

• Performed administrative tasks such as filing documents, copying papers, scanning forms, and preparing envelopes for mailing.
• Resolved customer inquiries in a timely manner while providing detailed explanations of policies and procedures related to passport processing.
• Answered phone calls from customers inquiring about the status of their passport applications or services provided by our office.
• Reviewed completed passports before returning them back to customers via mail or courier service.
• Provided excellent customer service to applicants by answering questions regarding passport processing and requirements.
• Maintained current knowledge of federal regulations concerning US passports.
• Assisted customers with completing application forms and verifying information on passports before submission.
• Inspected all paperwork submitted by customers prior to forwarding it onto the appropriate agency for review.
• Processed payments according to established procedures and guidelines.

• Verified accuracy and completeness of data entry into the database system.
• Identified discrepancies between source documents and entered data.
• Collaborated with other departments to resolve issues regarding incorrect data entries.

• Operated various office equipment such as scanners, printers. when required.
• Maintained confidentiality of sensitive information entered into the system.
• Reviewed existing information for accuracy and made necessary corrections.
• Organized files according to established procedures for easy retrieval later on.
• Stored hard copies of data in organized files to optimize retrieval.

• Maintained an organized work environment by stocking shelves and cleaning up after each shift.
• Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
• Coordinated with vendors to ensure timely delivery of merchandise and supplies.
• Investigated discrepancies between physical inventory counts versus computer records.
• Greeted customers and responded to requests for information.

• Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
• Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, product, promotions and orders.
• Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
• Verified that customers were of legal age to purchase alcohol or tobacco products.

Assisted customers in person and via telephone.

Provide effective communication and customer service support to Sales Department.

Coordinates with Operation Dept. as to the location of the container for pull out or stripping.

Cooperation with the Accounting Dept. as to the invoicing and billing to external customer.