Monica Alcaraz
El Cerrito,CA
Summary
Efficient Passport Support Associate known for high productivity and ability to complete tasks swiftly. Specialized in document verification, customer service, and data entry accuracy. Excel in organizational , problem-solving, and time management which enable success in handling complex customer inquiries and maintaining detailed records with confidentiality.
Overview
17
17
years of professional experience
Work History
Passport Support Associate
CGI
San Francisco, CA
11.2025 - Current
- Facilitated processing of U.S. passport applications by ensuring application completeness and verifying documentation accuracy.
- Managed TDIS System for capturing and reviewing passport photos, maintaining high standards of image quality.
- Executed data entry and validated applicant information for consistency and correctness.
- Processed passport applications and documents according to established guidelines.
- Coordinated with coworkers to streamline application work flow and adapted to the high volume of incoming applications.
Airport Security Screener
Covenant (San Francisco International Airport)
San Francisco, CA
05.2024 - 01.2025
- Screened passengers and bags to ensure no threat passed through the checkpoint.
- Directed and gave advisories to passengers through security equipment.
- Verified passenger documents for compliance with security regulations at the checkpoint. and asked security related questions when required.
- Ensured compliance with security measures to maintain a safe environment for passengers while delivering excellent customer service.
- Controlled entry and exit points, preventing unauthorized access to restricted airport areas.
- Frequently ensured any sensitive information or gathered data was maintained confidential.
Food Service Worker
International House (UC Berkeley)
Berkeley, CA
08.2011 - 07.2015
- Maintained cleanliness and organization of operational areas to meet customer demands efficiently.
- Ensured all operational areas were clean and organized in a timely manner to meet customer’s demands.
- Worked in a fast paced environment, which served approximately 400 students.
- Addressed customer complaints promptly to enhance satisfaction and resolve issues.
Head Concierge
Taheima Wellness Resort
Puerto Vallarta, Mexico
07.2010 - 09.2011
- Coordinated comprehensive travel itineraries for clients, including hotel, car, restaurant, and recreational activity reservations, ensuring seamless experiences.
- Addressed diverse guest inquiries and requests via telephone, e-mail, and in person, utilizing problem-solving skills to achieve guest satisfaction.
- Maintained and updated electronic database with guest information, ensuring accuracy and accessibility for improved service delivery.
Spa Receptionist
Westin Resort and Spa
Puerto Vallarta, Mexico
10.2009 - 06.2010
- Greeted guests warmly and addressed special requests to enhance overall guest satisfaction.
- Scheduled guest reservations and managed availability in scheduling software to ensure timely service.
- Managed billing procedures and reconciled funds accurately for each closing shift.
Education
San Francisco State University - Hospitality Management, Business Administration
San Francisco State University
Veritas University - Advanced Spanish Course (grammar and conversational)
Veritas University
Skills
- Excellent ability to anticipate and respond to customer’s needs
- Good organizational skills
- Able to multitask under pressure
- Strong oral communication skills
- Strong listening skills
- Strong writing skills
- Reliable
- Self-motivated
- Bilingual English/Spanish
Timeline
Passport Support Associate
CGI
11.2025 - Current
Airport Security Screener
Covenant (San Francisco International Airport)
05.2024 - 01.2025
Food Service Worker
International House (UC Berkeley)
08.2011 - 07.2015
Head Concierge
Taheima Wellness Resort
07.2010 - 09.2011
Spa Receptionist
Westin Resort and Spa
10.2009 - 06.2010
San Francisco State University - Hospitality Management, Business Administration
San Francisco State University
Veritas University - Advanced Spanish Course (grammar and conversational)
Veritas University