Edna Kaupang
Winger,MN
Summary
Dynamic leader with a proven track record at Fosston DQ, enhancing customer satisfaction and team performance through expert conflict resolution and staff mentoring. Excelled in multitasking and time management, significantly boosting operational efficiency. Skilled in customer service and inventory management, adept at fostering a positive and productive work environment.
Overview
28
28
years of professional experience
Work History
Manager
Fosston DQ
08.1996 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma - General Studies
Lincoln High
Thief River Falls, MN05.1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Coaching and mentoring
- Work prioritization
- Inventory management
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Training and development
- Staff training
Timeline
Manager
Fosston DQ
08.1996 - Current
High School Diploma - General Studies
Lincoln High
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