Edna Lewis
New Orleans,LA
Summary
Detail-oriented Property Claims Adjuster with [Number] years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims. Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss.
Overview
26
26
years of professional experience
Work History
Claims Adjuster
CRAWFORD AND COMPANY, Greeley
Irving, TX
08.2013 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
Property Claims Adjuster
IRG
Altamonte Springs, FL
06.2019 - 12.2021
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Identified suspicious losses and contacted manager for investigative assistance.
Outside Property Adjuster
Eberls Claim Service
Greeley, CO
08.2019 - 12.2020
- Improved claim resolution times by efficiently managing a caseload of property claims.
- Reduced costs for the company by accurately estimating repair and replacement expenses.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
- Streamlined workflow processes by implementing efficient documentation strategies for property damage assessments.
- Demonstrated adaptability in handling a diverse range of property claims, from minor damage incidents to total loss situations.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Mortgage Claims Specialist
Citi Mortgage
Irving, TX
06.2000 - 08.2013
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Collaborated closely with underwriting teams to ensure appropriate risk assessment measures were applied during policy issuance.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Education
High School Diploma -
Benjamin Franklin High School
Coconut Grove ,Florida06.1990
Skills
- Insurance Policy Coverage Knowledge
- Policy Investigations
- Accident Scene Investigations
- Legal Proceedings Knowledge
Timeline
Outside Property Adjuster
Eberls Claim Service
08.2019 - 12.2020
Property Claims Adjuster
IRG
06.2019 - 12.2021
Claims Adjuster
CRAWFORD AND COMPANY, Greeley
08.2013 - Current
Mortgage Claims Specialist
Citi Mortgage
06.2000 - 08.2013
High School Diploma -
Benjamin Franklin High School