Edna Moreno
Wildomar,CA
Summary
Dynamic, performance-driven professional dedicated to fostering growth within a successful organization. Committed to exceeding customer expectations through exceptional service and innovative solutions. Eager to leverage skills and experience to contribute meaningfully to team objectives and drive overall success. Strong focus on continuous improvement ensures adaptability in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Service Advisor
Caliber Collision
Temecula, CA
08.2022 - Current
- Served as primary point of contact for customers throughout the collision repair process
- Performed vehicle walk-arounds, documented damage, and explained repair plans and timelines
- Coordinated with insurance adjusters to obtain approvals and supplements
- Prepared and reviewed repair estimates, work orders, and invoices
- Communicated regularly with technicians to track repair progress and meet deadlines
- Updated customers on repair status, delays, and completion timelines
- Ensured quality control prior to vehicle delivery
- Resolved customer concerns professionally, maintaining high CSI scores
- Managed multiple repair files simultaneously in a fast-paced environment
Office Manager
Caliber Collision
04.2022 - 08.2023
- Responsible for ensuring World Class Customer Experience by all front office staff; responsible for a broad scope of accounting and HR-related administrative and management duties
- Hire, train, motivate and monitor performance of Customer Service Reps, as necessary
- Work closely with General Manager to create a team environment producing high performance results
- Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office team
- Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs
- Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and priorate vehicle delivery.
- Provide accurate and timely payroll and HR- related administration and record keeping for all the centers associates.
- Maintain Accounts Receivables, Account Payable accounts and cash handling procedures to company standards
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
DMV Clerk
California Auto Registration Service
02.2019 - 01.2022
- Communicated with customers to ensure maximum satisfaction.
- Evaluated applications and assessment results to determine eligibility and acceptance. Trained other clerks in data verification, application requirements and document preparation standards.
- Contacted applicants about application statuses, obtained additional information and conveyed acceptance or denial.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Answered calls to assist with customer questions and concerns.
- Cash handling.
Server Shift Leader
Sushi Ka
08.2018 - 01.2022
- Maintained thorough knowledge of menu to describe dining options.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained and acclimated new servers to restaurant's culture and operations.
- Upsold customers and optimized table-turns to outperform average sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Calculated charges, issued table checks and collected payments from customers.
Team Member
Target
Lake Elsinore, CA
07.2017 - 12.2018
- Greeted and acknowledge all customers in friendly, professional manner and provide quick, responsive customer service.
- Leaned how to be a cashier, sales floor team member, operator, brand member
- Issued receipts, refunds, credits, change due to customer
- Cross trained in many different work centers Helped customers open credit card
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06.2014
Skills
- Collision Repair & Auto Body Processes
- Customer Service & Communication
- Insurance Claims & Supplements
- Repair Estimating
- Scheduling & Workflow Coordination
- Documentation & File Management
- Quality Control Inspections
- Problem Resolution
- Multitasking in High-Volume Shop
- TOOLS & SYSTEMS
- CCC ONE / Mitchell
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Caliber Collision
08.2022 - Current
Office Manager
Caliber Collision
04.2022 - 08.2023
DMV Clerk
California Auto Registration Service
02.2019 - 01.2022
Server Shift Leader
Sushi Ka
08.2018 - 01.2022
Team Member
Target
07.2017 - 12.2018
High School Diploma -
Laguna Hills High School