Edna Murillo
Ventura,CA
Summary
Enthusiastic customer service professional with a background in hospitality, leadership, and safety-focused roles. With experience supervising teams, serving high-volume guests, ensuring safety and accuracy as a city letter carrier, and caring for infants with patience and attention, I bring a people-first approach to every interaction. Dedicated to creating a welcoming and comfortable in-flight experience while maintaining the highest standards of safety, professionalism, and care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Toddler Teacher
Child Development Resources Ventura
09.2025 - Current
- Developed engaging lesson plans to promote cognitive and social development in toddlers.
- Monitored individual children's progress, adapting strategies to meet their unique needs.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
Lead Infant Teacher
LEAP Children's Center
05.2023 - 09.2025
- Developed and implemented engaging lesson plans tailored to infants' developmental milestones.
- Mentored junior teachers, enhancing classroom management and teaching techniques.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
- Collaborated with fellow teachers to create a cohesive curriculum that catered to the diverse needs of infants in the classroom.
CCA/City Letter Carrier
United States Postal Service, USPS
11.2022 - 04.2023
- Delivered mail and packages efficiently, ensuring timely service to diverse neighborhoods.
- Operated postal vehicles following safety protocols and local regulations.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained accurate records of deliveries, adhering to USPS reporting standards.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
Shift Supervisor/Barista
Starbucks
03.2018 - 11.2022
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated staff schedules to maintain optimal coverage during peak hours and events.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Associate
In-N-Out Burger
03.2016 - 09.2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated cash registers efficiently, handling transactions accurately and swiftly.
- Resolved customer complaints promptly, reinforcing positive brand image and loyalty.
- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak hours.
Education
Associate of Arts - English
Ventura College
Ventura, CA05-2020
Skills
- Customer Service
- Conflict Resolution
- Health and Safety
- Punctuality
- Documentation & recordkeeping
- Attention to detail
- First Aid/CPR Certified
- Childcare expertise
- Multitasking and organization
- Strong verbal communication
- Bilingual (English, Spanish)
Certification
California Associate Teacher Permit
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Toddler Teacher
Child Development Resources Ventura
09.2025 - Current
Lead Infant Teacher
LEAP Children's Center
05.2023 - 09.2025
CCA/City Letter Carrier
United States Postal Service, USPS
11.2022 - 04.2023
Shift Supervisor/Barista
Starbucks
03.2018 - 11.2022
Associate
In-N-Out Burger
03.2016 - 09.2017
Associate of Arts - English
Ventura College