Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edna Murillo

Ventura,CA

Summary

Enthusiastic customer service professional with a background in hospitality, leadership, and safety-focused roles. With experience supervising teams, serving high-volume guests, ensuring safety and accuracy as a city letter carrier, and caring for infants with patience and attention, I bring a people-first approach to every interaction. Dedicated to creating a welcoming and comfortable in-flight experience while maintaining the highest standards of safety, professionalism, and care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Toddler Teacher

Child Development Resources Ventura
09.2025 - Current
  • Developed engaging lesson plans to promote cognitive and social development in toddlers.
  • Monitored individual children's progress, adapting strategies to meet their unique needs.
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.

Lead Infant Teacher

LEAP Children's Center
05.2023 - 09.2025
  • Developed and implemented engaging lesson plans tailored to infants' developmental milestones.
  • Mentored junior teachers, enhancing classroom management and teaching techniques.
  • Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
  • Collaborated with fellow teachers to create a cohesive curriculum that catered to the diverse needs of infants in the classroom.

CCA/City Letter Carrier

United States Postal Service, USPS
11.2022 - 04.2023
  • Delivered mail and packages efficiently, ensuring timely service to diverse neighborhoods.
  • Operated postal vehicles following safety protocols and local regulations.
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
  • Maintained accurate records of deliveries, adhering to USPS reporting standards.
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.

Shift Supervisor/Barista

Starbucks
03.2018 - 11.2022
  • Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
  • Trained and mentored new team members on operational procedures and best practices.
  • Coordinated staff schedules to maintain optimal coverage during peak hours and events.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Associate

In-N-Out Burger
03.2016 - 09.2017
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Operated cash registers efficiently, handling transactions accurately and swiftly.
  • Resolved customer complaints promptly, reinforcing positive brand image and loyalty.
  • Trained new associates on operational procedures and customer service standards.
  • Collaborated with team members to optimize workflow during peak hours.

Education

Associate of Arts - English

Ventura College
Ventura, CA
05-2020

Skills

  • Customer Service
  • Conflict Resolution
  • Health and Safety
  • Punctuality
  • Documentation & recordkeeping
  • Attention to detail
  • First Aid/CPR Certified
  • Childcare expertise
  • Multitasking and organization
  • Strong verbal communication
  • Bilingual (English, Spanish)

Certification


California Associate Teacher Permit

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Toddler Teacher

Child Development Resources Ventura
09.2025 - Current

Lead Infant Teacher

LEAP Children's Center
05.2023 - 09.2025

CCA/City Letter Carrier

United States Postal Service, USPS
11.2022 - 04.2023

Shift Supervisor/Barista

Starbucks
03.2018 - 11.2022

Associate

In-N-Out Burger
03.2016 - 09.2017

Associate of Arts - English

Ventura College