Edna Thompson
Covington,TN
Summary
Dynamic Support Manager with a proven track record at McDonald's, excelling in team development and regulatory compliance. Expert in training and mentoring staff, enhancing operational efficiency, and implementing inventory management techniques that reduced waste by 20%. Adept at problem-solving and fostering a collaborative environment to drive exceptional customer service.
Overview
10
10
years of professional experience
Work History
Support Manager
McDonald's
Atoka, TN
11.2025 - Current
- Led team in delivering exceptional customer service, ensuring client satisfaction and loyalty.
- Trained staff on operational procedures and company standards to improve efficiency.
- Implemented inventory management techniques, reducing waste and optimizing stock levels.
- Developed scheduling strategies to maximize labor efficiency during peak hours.
- Monitored compliance with health and safety regulations, fostering a safe work environment.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
Line Technician
Magnum
Covington, TN
10.2018 - Current
- Operated machinery to assemble products efficiently and safely.
- Conducted quality inspections to ensure compliance with specifications.
- Maintained equipment by performing routine maintenance and troubleshooting issues.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Adjusted equipment and troubleshot issues.
- Inspected all products for quality and optimum performance.
- Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
Correctional Officer
Corecivic Inc.
Whiteville, TN
06.2016 - 02.2017
- Supervised inmate activities, ensuring compliance with safety and security protocols.
- Conducted regular inspections of facilities to identify potential security breaches or hazards.
- Managed incident reports, documenting occurrences and coordinating responses with law enforcement.
- Trained new correctional staff on policies, procedures, and emergency protocols to enhance operational efficiency.
- Collaborated with mental health professionals to address inmate needs and improve rehabilitation outcomes.
- Coordinated transportation logistics for inmates attending court appearances and medical appointments securely.
- Analyzed security protocols, recommending enhancements to improve overall facility safety standards.
Education
High School Diploma -
Covington High School
Covington, TN05.2013
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Technical support
- Regulatory compliance
- Training and mentoring
- Team development
- Decisive Decision-making
- Policy enforcement
Timeline
Support Manager
McDonald's
11.2025 - Current
Line Technician
Magnum
10.2018 - Current
Correctional Officer
Corecivic Inc.
06.2016 - 02.2017
High School Diploma -
Covington High School