Edna Wilson
Rosedale
Summary
Dynamic Customer Service Supervisor at USPS with a proven track record in enhancing service excellence and team productivity. Skilled in analytical problem-solving and training, I foster collaboration and resolve escalated issues, significantly improving customer satisfaction. Committed to mentoring teams and driving performance through effective communication and leadership.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
USPS, United States Postal Service
04.1989 - 12.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
High School Diploma -
University of Pittsburgh
Pittsburgh, PA06-1979
Skills
- Analytical Problem-Solving
- Prioritization and Deadline Management
- Service Excellence
- Multitasking and organization
- Team building and leadership
- Decision-making
- Training and mentoring
- Customer relations
Certification
- Effective Coaching Techniques for Leaders– Center for Executive Coaching.
- Six Sigma Green Belt Certification (SSGBC) - American Society for Quality.
- Six Sigma Certification
Perfect Attendance Award
I was awarded the sick leave award multiple times. When I was getting ready to retire I had over 2000 hours of sick leave.
Timeline
Customer Service Supervisor
USPS, United States Postal Service
04.1989 - 12.2021
High School Diploma -
University of Pittsburgh
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