Hi, I’m
Edna L. Stone
Richfield,OH
Summary
Results-driven Claims Technical Expert with a strong focus on customer support, technical communication, and training. Known for analyzing complex issues and delivering timely solutions, improving service delivery and client satisfaction.
Bilingual professional with extensive experience in technical communication and customer needs assessment. Recognized for active listening and problem-solving abilities, ready to leverage expertise to streamline processes and improve client interactions.
Overview
25
years of professional experience
Work History
Social Security Administration, SSA
Claims Technical Expert-Bilingual
03.2001 - Current
Job overview
- Analyzed complex technical issues to provide timely solutions for the correct processing of Social Security claims.
- Developed and implemented training programs for staff on new Social Security policies and regulations.
- Led initiatives to streamline processes, improving service delivery to clients.
- Mentored junior staff in technical troubleshooting and problem-solving techniques.
- Provided expert consultation on processing the most difficult cases for the Retirement, Disability and Survivor Programs within SSA operations.
- Conducted comprehensive training sessions to new hires leading to a smoother transition in Social Security hiring process.
- Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
- Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool.
- Delivered high-quality technical documentation that facilitated better understanding of complex systems among team members.
- Responded and resolved Congressional Inquiries.
Education
Trinity College of VermontBurlington, VT
Bachelor of Science from Accounting/Business Administration
06-1992
University Overview
- Completed professional development in Operating Small Business.
St Michael's CollegeWinooski, VT
Certificate in English from English As A Second Language
06-1989
Skills
- Customer support
- Customer needs assessment
- Technical communication
- Training and mentoring
- Customer service
- Active listening
- Goal setting
- Customer communication and empathy
- Problem-solving abilities
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Documenting and sharing travel experiences.
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Historical Exploration
- Visiting museums.
Timeline
Claims Technical Expert-Bilingual
Social Security Administration, SSA
03.2001 - Current
Trinity College of Vermont
Bachelor of Science from Accounting/Business Administration
St Michael's College
Certificate in English from English As A Second Language