Edna Rocio Vergara
New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front Desk management and billing support
Jackson Heights Total Chiropractor
New York
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified patient information and insurance details to ensure proper billing.
- Collaborated with healthcare providers to clarify services billed and payments received.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Trained new employees on front desk procedures and hotel policies.
- Participated in team meetings to discuss ongoing projects and strategies.
- Supported patient intake by gathering medical histories and evaluations.
- Communicated effectively with patients to address concerns and provide reassurance.
- Maintained positive interaction with facilities and clients, enhancing client relations.
Front Desk Receptionist and management
Dr. Ketan D Vora
New York
02.2023 - 02.2024
- Greeted patients warmly and scheduled appointments efficiently.
- Managed patient records and ensured confidentiality compliance.
- Answered phone calls promptly and directed inquiries appropriately.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Managed daily operations of medical office to ensure smooth workflow.
- Implemented office procedures to enhance patient intake and appointment scheduling.
- Assisted in training new employees on office protocols and software systems.
- Coordinated with healthcare providers to streamline communication and patient care.
- Developed inventory management process for medical supplies and equipment orders.
- Addressed patient inquiries and concerns with professionalism and empathy.
Front Desk Receptionist and management
Multiservice Medical Office
New York
04.2022 - 02.2023
- Greeted patients warmly and scheduled appointments efficiently.
- Managed patient records and ensured confidentiality compliance.
- Answered phone calls promptly and directed inquiries appropriately.
- Maintained cleanliness and organization of the front desk area.
- Coordinated with medical staff to streamline patient flow.
- Assisted patients in completing necessary forms and documentation.
- Processed insurance information and verified coverage details accurately.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Developed strategies to improve patient satisfaction and experience in practice.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Surgery Coordinator
Dr. Christopher Durant
New York
04.2020 - 06.2021
- Coordinated patient scheduling for surgical procedures and consultations.
- Organized pre-operative assessments and follow-up appointments for patients.
- Engaged with patients to explain surgical processes and address concerns.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Collaborated with insurance companies to verify coverage for surgical procedures.
Skills
- Patient scheduling
- Medical billing
- Insurance verification
- Data entry accuracy
- Records management
- Customer relationship management
- Office administration
- Inventory control
- Problem solving
- Effective communication
- Multitasking
- Supervision and leadership
- Computer skills
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk management and billing support
Jackson Heights Total Chiropractor
02.2024 - Current
Front Desk Receptionist and management
Dr. Ketan D Vora
02.2023 - 02.2024
Front Desk Receptionist and management
Multiservice Medical Office
04.2022 - 02.2023
Surgery Coordinator
Dr. Christopher Durant
04.2020 - 06.2021