Edrese Johnson Sr.
Lansing,MI
Summary
Results-driven professional with extensive experience in telephone sales and customer engagement. Proven expertise in product knowledge and call handling, resulting in enhanced customer understanding and satisfaction. Committed to fostering meaningful interactions that drive sales growth.
Overview
17
17
years of professional experience
Work History
Telephone Sales Representative
Plus One Company
Scottsdale, Arizona
08.2024 - 05.2026
- Increased customer satisfaction by providing detailed product information and promptly answering inquiries.
- Tailored communication style to build rapport with diverse customer demographics.
- Ensured continuity of service by maintaining accurate records of customer interactions for follow-up.
- Adhered to company policies and procedures during customer inquiry handling.
Telephone Sales Representative
Evolve Tele-Services Inc
East Lansing, MI
04.2009 - 07.2024
- Conducted outbound and inbound calls to generate interest in Evolve Tele-Services offerings, resulting in increased customer engagement.
- Engaged customers in meaningful conversations to assess needs and tailor service recommendations.
- Provided product information and addressed inquiries to improve customer understanding and facilitate informed purchasing decisions.
- Kept abreast of changes in product lines, promotions, pricing structures.
Education
GED -
Lansing Public Schools
Lansing, Michigan01-2006
Skills
- Product knowledge
- Sales strategies
- Customer relationship management
- Record keeping
- Call handling
- Customer engagement
- Campaign knowledge
- Closing skills
- Persuasion techniques
- Building rapport
- Active listening
Timeline
Telephone Sales Representative
Plus One Company
08.2024 - 05.2026
Telephone Sales Representative
Evolve Tele-Services Inc
04.2009 - 07.2024
GED -
Lansing Public Schools