Edrick Choute
Bradenton,Florida
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with one year of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced customer associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
12.2021 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought ways to improve processes and services provided.
Food Runner
McGrath's Irish Pub
09.2021 - 12.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
Education
High School Diploma -
Parrish Community High School
7505 Fort Hamer Rd, Parrish, FL 3421905.2023
Skills
- Exceptional Communicator
- Correcting Discrepancies
- Preparation of Demonstrations
- Project Management
- Customer Service
- Problem Resolution
Timeline
Customer Service Associate
Walgreens
12.2021 - 09.2023
Food Runner
McGrath's Irish Pub
09.2021 - 12.2021
High School Diploma -
Parrish Community High School
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