SHARON BYNUM
Greenville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Service
Pierce Insurance Agency
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled a high volume of incoming calls, providing efficient and courteous customer service.
Substitute Teacher
ESS for Pitt County Schools
01.2022 - 06.2023
- Maintained classroom order and facilitated learning by delivering instruction and supervision during the regular teacher's absence.
Administrative Support
ECU Health (Temp)
01.2021 - 01.2022
- Performed a wide range of administrative duties working with the EPIC system to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, program communication to potential candidates, communication with referral sources and other tasks assigned
- Volunteered to help with special projects of varying degrees of complexity.
Teacher Assistant
Pitt County Schools
01.2017 - 01.2021
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Established strong rapport with students and families through open communication channels and consistent feedback on academic progress.
- Copied, organized and distributed classroom assignments or other paperwork.
Clinical Secretary
3HC Home Health & Hospice
01.2016 - 01.2017
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Data Entry Specialist
Wachovia Dealer Services
01.1999 - 01.2016
- Structured and maintained a superior level of service to the dealer customers through application entry and contract funding of indirect retail contracts and lease agreements
- Completed data entry tasks with accuracy and efficiency.
- Followed data entry protocols, rules and regulations.
- Compared transcribed data with source document to detect and correct errors.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Education
Associate of Applied Science - Medical Office
Pitt Community College
Winterville, NC08.2016
National Career Readiness Certificate-Silver -
Pitt Community College
Winterville, NC2015
No Degree - Notary Public
Pitt Community College
Winterville, NC06-2006
Skills
- Multi-tasking
- Flexibility
- Excellent Telephone Skills
- Customer Service
- Team Oriented
- Attention to Detail
- Controlling Expenses
- Adhere to HIPPA Laws
- Proficient in Data Entry
- Computer Proficiency
- Verbal and Written Communication
- IEP Understanding
- Middle School Education
- Safety Awareness
Timeline
Customer Service
Pierce Insurance Agency
08.2023 - Current
Substitute Teacher
ESS for Pitt County Schools
01.2022 - 06.2023
Administrative Support
ECU Health (Temp)
01.2021 - 01.2022
Teacher Assistant
Pitt County Schools
01.2017 - 01.2021
Clinical Secretary
3HC Home Health & Hospice
01.2016 - 01.2017
Data Entry Specialist
Wachovia Dealer Services
01.1999 - 01.2016
National Career Readiness Certificate-Silver -
Pitt Community College
Associate of Applied Science - Medical Office
Pitt Community College
No Degree - Notary Public
Pitt Community College
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