Edson Bustamante
Houston,TX
Summary
Dynamic and self-motivated professional with a proven track record at Gulfgate Dodge, excelling in customer service and teamwork. Adept at problem-solving and multitasking, I enhanced service efficiency and customer satisfaction through effective communication and organization. Committed to continual improvement, I thrive in fast-paced environments while maintaining a positive attitude.
Overview
4
4
years of professional experience
Work History
Service Advisor
Gulfgate Dodge
Houston, Tx
04.2026 - Current
- Explained recommended maintenance, warranty coverage, and repair timelines to customers.
- Wrote repair orders and documented customer complaints for technician inspection.
- Scheduled service appointments and organized daily repair order workflow.
- Greeted customers at Gulfgate Dodge service desk and reviewed vehicle concerns.
- Greeted customers and addressed their needs in a professional manner.
Parts Dispatch
Gulfgate Dodge
Houston, Tx
07.2025 - 04.2026
- Excellent communication skills, both verbal and written.
- Collaborated with team members to achieve project goals. in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, ensuring efficient workflows and productive collaboration among team members.
Service Porter
Gulfgate Dodge
08.2024 - 07.2025
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Assisted in maintaining a positive online presence for the dealership by responding to customer inquiries and addressing feedback in a timely, professional manner.
- Increased service efficiency by maintaining a clean, organized, and well-stocked workspace for technicians.
- Aided in boosting overall department productivity by performing minor repairs and routine maintenance tasks as needed.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
- Completed sweeping, mopping, and window-cleaning.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Parts Warehouse
Sterling McCall Lexus
01.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Service Porter
Honda Katy
05.2022 - 01.2024
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Maintenance coordination
Languages
Spanish
Timeline
Service Advisor
Gulfgate Dodge
04.2026 - Current
Parts Dispatch
Gulfgate Dodge
07.2025 - 04.2026
Service Porter
Gulfgate Dodge
08.2024 - 07.2025
Parts Warehouse
Sterling McCall Lexus
01.2024 - 08.2024
Service Porter
Honda Katy
05.2022 - 01.2024