EDSON ORTA
Houston
Summary
Accomplished Sales Representative with 10 years of experience driving sales growth and enhancing customer satisfaction. Expertise in consultative selling, relationship building, and identifying customer needs to deliver tailored solutions. Committed to overcoming objections and closing sales efficiently, fostering customer loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
Sales Representative
T-Mobile
Houston
08.2015 - Current
- Consistently met and exceeded monthly sales goals in a fast-paced, high-volume retail sales environment.
- Built strong customer relationships by identifying needs and recommending customized wireless, internet, and device solutions.
- Successfully closed sales during initial customer interactions through effective product demonstrations and consultative sales techniques.
- Maintained a high level of customer satisfaction by providing exceptional service before, during, and after the sale.
- Educated customers on products, services, promotions, and value-added solutions to maximize customer benefits and company revenue.
- Managed multiple customer interactions simultaneously while delivering a personalized experience.
- Consistently generated repeat business and referrals through trust, professionalism, and follow-up.
- Collaborated with team members to achieve store sales goals and deliver an outstanding customer experience.
- Gained over 10 years of experience in retail sales at T-Mobile.
- Consistently recognized for strong sales performance and customer service excellence.
- Developed a reputation for closing sales efficiently while maintaining a customer-first approach.
- Built long-term customer relationships that resulted in repeat business and referrals.
- Initiated conversations with customers to understand their needs for products and services.
- Showcased features of mobile devices and plans to interested customers.
- Assisted customers with resolving technical issues related to their devices.
Education
Alief Hastings High School
Houston, TXSome College (No Degree) - Business
Houston Community College
Houston, TXSkills
- High-volume sales
- Consultative Selling
- Solution-Based Selling
- Sales presentations
- Needs assessment
- Objection Handling
- Closing Techniques
- Account Management
- Customer Retention
- Revenue Growth
- Relationship Building
- Service excellence
Accomplishments
- 10+ years of successful sales experience with T-Mobile.
- Consistently recognized for strong sales performance and customer service excellence.
- Developed a reputation for closing sales efficiently while maintaining a customer-first approach.
- Built long-term customer relationships that resulted in repeat business and referrals.
Sales Process
- Build rapport and establish trust with customers.
- Ask discovery questions to understand customer needs, pain points, and goals.
- Present tailored solutions that provide value and solve customer challenges.
- Address concerns and overcome objections with confidence and product knowledge.
- Clearly explain benefits, pricing, and available options.
- Ask for the sale and confidently guide customers through the closing process.
- Follow up after the sale to ensure satisfaction and strengthen customer relationships.
Timeline
Sales Representative
T-Mobile
08.2015 - Current
Alief Hastings High School
Some College (No Degree) - Business
Houston Community College