Eduardo Carrillo
Seattle,WA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
12
12
years of professional experience
Work History
Owner
Aimex Flooring Llc
10.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Uber Partner
Uber And Lyft
12.2016 - 11.2018
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Sales Associate
Smart Circle Group
03.2012 - 02.2018
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Strengthened brand presence by organizing and participating in promotional events, trade shows, and presentations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved aggressive daily quotas consistently.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Care Representative
Xerox
02.2016 - 12.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CA06.2009
Skills
- KPI Management
- Labor Relations
- Regulatory Compliance
- Budget Administration
- Small Business Operations
- Sales Leadership
- Customer Relations
- Client Service
- Bidding Processes
- Creative Thinking
Languages
Spanish
Full Professional
Timeline
Owner
Aimex Flooring Llc
10.2018 - Current
Uber Partner
Uber And Lyft
12.2016 - 11.2018
Customer Care Representative
Xerox
02.2016 - 12.2016
Sales Associate
Smart Circle Group
03.2012 - 02.2018
High School Diploma -
Jurupa Valley High School
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