Eduard Castro Fermin
An Energetic, Optimistic and Determine Individual. I Look Forward to Elaborating on How My Specific Skills and Abilities Will Benefit Your Organizatio
BRONX,NY
2
Languages
1
Certification
1
year of professional experience
Results-driven customer service representative skilled in active listening, problem-solving, and relationship building. Demonstrated ability to enhance customer satisfaction and loyalty through empathetic complaint resolution.
Work History
Customer Service Representative
1 Year 2 Months- Assisted customers in resolving inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to ensure timely responses to customer requests and feedback.
- Utilized CRM software to track customer interactions and enhance service delivery efficiency.
- Provided product information and guidance, ensuring a positive customer experience during sales processes.
- Developed knowledge of company policies, enabling accurate assistance and support for customers' needs.
- Adapted quickly to changing environments, maintaining high-quality service standards during peak periods.
- Handled difficult situations with professionalism, de-escalating conflicts to maintain customer satisfaction.
- Contributed ideas for process improvements that enhanced team performance and customer engagement strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Relationship building
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Sales Manager Certificate
Languages
Spanish
Professional Working
English
Elementary
Timeline
Customer Service Representative
An Energetic, Optimistic and Determine Individual. I Look Forward to Elaborating on How My Specific Skills and Abilities Will Benefit Your Organizatio
01.2025 - 03.2026Read More
Claremont International High School
High School Diploma
Read More