Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eduardo Avila Zepeda

Oakdale,CA

Summary

Being able to manage coworkers helped to become a good listener and someone to rely on. This expanded the knowledge on how to treat everyone depending on their needs. Learned many skills but mostly time management with short periods of time and with lots pressure. Being able to catch little mistakes in very little time down to seconds of happening and correcting them. On the other hand, engaging and answering/making phone calls is what made the realization that the previous jobs had an influence on how one would be able to handle different situations with customers and accommodating them.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Rainbow Sports Complex
02.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforce company policies
  • Resolve customer inquiries
  • Cash handling

Customer Service Representative

Farmers Insurance Agency
07.2023 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Meeting customers needs
  • Managing and submitting documents to corporate for revision.

Casino Banker

Parkwest Casino Manteca
03.2023 - 07.2023
  • Followed casino policies and protocols to maintain transaction accuracy, efficiency, and security.
  • Watching over the play table/correct mistakes
  • Great with numbers.
  • Excellent attendance


Education

Business Administration And Management

Modesto Junior College
Modesto, CA
05-2025

Skills

  • Fluent in English and Spanish
  • 10 - Key Calculator
  • Customer Service
  • Arts
  • Cash handling and management
  • Positive and friendly
  • Proficient in Excel

Certification

  • TP Worker Regular License TPWK - 006134
  • SafeServ certification: Food Handling
  • Alcohol Beverage Control Certificate

Timeline

Customer Service Representative

Farmers Insurance Agency
07.2023 - 10.2023

Casino Banker

Parkwest Casino Manteca
03.2023 - 07.2023

Shift Leader

Rainbow Sports Complex
02.2021 - Current

Business Administration And Management

Modesto Junior College