Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eduardo Bayona

Richmond,TX

Summary

Dynamic sales professional with a proven track record at Vacations To Go, adept in CRM software and bilingual communication (English, Spanish). Excelled in enhancing customer relations and achieving sales targets through expert account management and relationship building. Demonstrated exceptional teamwork and stress tolerance, significantly improving customer satisfaction and sales outcomes.

Overview

22
22
years of professional experience

Work History

Remote Inside Sales/ Customer Relations Specialist

Vacations To Go
12.2008 - Current
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Client Interaction: Manage inbound calls and emails from potential clients, effectively qualifying them and understanding their travel needs.
  • Client Consultation: Conduct detailed consultations with clients to understand their travel preferences, budget, and desired experiences.
  • Destination Expertise: Possess in-depth knowledge of various destinations, including popular excursions, hotels and cruises.
  • Itinerary Planning: Create personalized travel itineraries, incorporating flights, accommodations, transportation, cruises, activities, excursions, and trip insurance offerings.
  • Booking Management: Efficiently utilize Amadeus GDS to streamline booking processes and ensure accurate record-keeping.
  • Customer Service: Provide exceptional customer service throughout the booking process and post-trip follow-up.
  • Sales: Actively promote travel packages, upsell additional services (including trip insurance), and enhance the client's overall experience.
  • Financial Management: Collect final payments on packages and issue accurate invoices.
  • Follow-Up and After-Sales: Utilize our internal CRM system to maintain consistent follow-up with clients, ensuring satisfaction and building long-term relationships. Provide post-sale support, addressing any questions or concerns.
  • Stay Updated: Keep up-to-date with industry trends, travel advisories, and destination information.
  • Problem-Solving: Resolve any issues or changes that may arise during the client's trip.

Sales Associate

Don McGill Toyota
11.2007 - 11.2008
  • Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries from customers via phone, email, lead sources, and walk-in traffic; recommending sales campaigns and promotions.
  • Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models and inventory; building rapport.
  • Demonstrate automobiles by explaining features, advantages and benefits; giving professional demonstration drives; building value in themselves, the product, and the dealership's facility.
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  • Close sales by drawing out and overcoming customer objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collect payment; deliver automobile.
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  • Provide sales management information by completing reports.
  • Maintain customer survey score averages above the national average.
  • Update job knowledge by participating in educational opportunities; reading professional publications; completing online training coursework; attending manufacturer-sponsored training events.
  • Understand new and used automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive luxury models; inspecting automobiles.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sale Manager/ Finance Manager

Southern States Nissan
01.2003 - 10.2007
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversee all day-to-day new and pre-owned sales operations with a direct report to the General Manager.
  • Train and assist sales associates in the potential closing of deals.
  • Achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; formulate, direct, and coordinate marketing activities and policies to promote products and services, working with advertising and promotion vendors (radio, television, newspaper, and magazine).
  • Oversaw the efforts of vehicle sales associates to enhance the dealership's image, the customer experience, and achieve 100% customer satisfaction.
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  • Forecast daily and monthly goals for the department and strive to meet them.
  • Manage, hire, train, motivate, counsel, and monitor the performance of sales associates. Conduct daily and weekly sales meetings, including training.
  • Work with the General Manager on used vehicle inventory to be carried based on sales and market analysis.
  • As finance manager, sell financing, credit life, and other applicable items or services to customers.
  • Establish and maintain good working relationships with several finance sources, factory and otherwise.
  • Complete all required paperwork in an accurate and timely manner and make all required disclosures to customers.
  • Submit paperwork to, and obtain approval from, finance sources on all finance deals.
  • Check all paperwork for correct title, lien information, taxes, etc.
  • Responsible for finance and insurance fees and their collection.
  • Meet or exceed minimum monthly objectives such as warranty, Gap insurance, Credit Life & Disability, etc.

Education

Master of Science - International Marketing

Florida International University
Miami, FL
08-1998

Bachelor of Science - Business

Universidad Del Norte
Colombia South America
05-1996

Skills

  • Sales expertise
  • Account Management
  • CRM Software
  • Customer Relations
  • Sales proficiency
  • Proficient in Amadeus
  • Customer Service
  • Inbound Call Management
  • Teamwork and Collaboration
  • Issue and Complaint Resolution
  • Stress Tolerance
  • Sales and Upselling
  • Relationship Building
  • Customer Relationship Management (CRM)
  • Bilingual English, Spanish

Languages

Spanish
Native or Bilingual

Timeline

Remote Inside Sales/ Customer Relations Specialist

Vacations To Go
12.2008 - Current

Sales Associate

Don McGill Toyota
11.2007 - 11.2008

Sale Manager/ Finance Manager

Southern States Nissan
01.2003 - 10.2007

Master of Science - International Marketing

Florida International University

Bachelor of Science - Business

Universidad Del Norte

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Eduardo Bayona