Eduardo Becerra
Long Beach,CA
Summary
Accomplished Professional Bus Operator with a proven track record at Long Beach Transit, enhancing punctuality and passenger satisfaction. Expert in elderly and disabled assistance and adept in problem-solving, ensuring safety and efficient customer service. Demonstrated ability to improve operations and exceed customer expectations, embodying excellent communication and safety-focused practices.
Overview
8
8
years of professional experience
Work History
Professional Bus Operator
Long Beach Transit
Long Beach
10.2022 - Current
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
Delivery Driver
Ups
Tempe, AZ
11.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
Guest Service Representative
Target
11.2016 - 07.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
General Education
Long Beach City College
Long Beach, CASkills
- Elderly and Disabled Assistance
- Safety-focused
- Passenger Assistance
- Problem-solving abilities
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Professional Bus Operator
Long Beach Transit
10.2022 - Current
Delivery Driver
Ups
11.2021 - 01.2022
Guest Service Representative
Target
11.2016 - 07.2021
General Education
Long Beach City College