Eduardo Bermudez
Camarillo,CA
Summary
Accomplished District Manager equipped to manage and improve multiple locations with market-savvy, proactive approaches. Talents include recognizing skill and leadership qualities, developing future managers and optimizing backend operations. Proven sales expert with solid background capitalizing on opportunities and driving growth.
Overview
13
13
years of professional experience
Work History
DISTIRCT MANAGER
BUYBUY BABY - WEST COAST
06.2022 - 08.2023
- Supervised the regions management teams of 24 stores equaling $160M in yearly revenue and provided focused coaching on quality customer service principles.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
DISTRICT MANAGER
BEVMO! + GOPUFF
06.2019 - 06.2022
- Led daily operations of 10 omni retail locations equaling $80M in yearly sales.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
STORE MANAGER
BEVMO
06.2016 - 06.2019
- Led high-volume location equaling 7M in annual revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
STORE MANAGER
SPORTS AUTHORITY
07.2010 - 07.2016
- Oversee daily operations of $8.5M location with 25+ Direct Reports.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School -
Rio Mesa High School
Oxnard, CASkills
- Team development
- Operational improvement
- Performance optimization
- Multi-unit management
- Leadership development
- Analytical thinking
Timeline
DISTIRCT MANAGER
BUYBUY BABY - WEST COAST
06.2022 - 08.2023
DISTRICT MANAGER
BEVMO! + GOPUFF
06.2019 - 06.2022
STORE MANAGER
BEVMO
06.2016 - 06.2019
STORE MANAGER
SPORTS AUTHORITY
07.2010 - 07.2016
High School -
Rio Mesa High School
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